Appointment Booking – Hague Australia University Demo

Appointment Booking – the new ‘norm’ for Queue Management solutions

We all know the feeling of wasting our time in a service centre, GP surgery or even outpatient department.  What is promised as an exceptional customer or patient experience never quite matches that expectation?

Let us face it, using a touch-screen kiosk, taking a ticket and waiting isn’t a customer, student or patient experience that any of us want?  Many queue management solutions even integrate into your customer or patient records to ensure that the member of staff or clinician has your details to hand.  All well and good, however, what happens when that member of staff or clinician is running late for the appointment…you sit there with your kiosk ticket in hand just wishing the LCD monitor to call your number.

Student experience had to change!

Want to Interact with Hague Australia Student Services?

Did you know that you can join a virtual Queue and we’ll let you know when we are ready to see you?  By joining the queue virtually you can choose to wait anywhere you like.  Once you are near the front of the queue you will be sent an SMS advising you to return to the Service Centre.

Four ways to join a QLess virtual Queue or Book an Appointment:

 

1. Use your Mobile

To join the queue at your campus, SMS 0477 752 222 and add the relevant code word College. You will instantly receive an SMS response with an estimated wait time.

 

2. Use the Web

Use the following web link for:

All Services on Offer

Admissions only

Advising Transfer Students and Appointments only

 

3. At the Service Centre

Speak to the Concierge or use a touch-screen kiosk

 

4. Via the University App

Open the University App, click Services and follow the instructions

 

Office 365 integration

If your business uses Office 365, Hague Australia Queue Management Appointment Booking can be integrated.  Having this link ensures that Staff does not have to manage multiple calendars.  Staff can simply use their Office 365 Calendar and any changes will be reflected in Hague Australia Queue Management Appointment Booking Calendar.

Resources (Counter Staff) can create a schedule as to when they are available to accept appointments.  If the resource has a pre-booked appointment (internal meeting for example), the time will be blocked out within Hague Australia Queue Management Appointment Booking.  At no time is any pre-booked appointments or meeting displayed in Hague Australia Queue Management Appointment Booking.

Appointment Booking Calendar

 

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