Concierge Management

Explore Hague Australia’s concierge management solutions designed to enhance the customer and student experience. Streamline services and elevate convenience with our innovative platform. The new way to manage customers or students within your service area.

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Revolutionise how you manage your students and customers

The ‘new way’ to manage customers or students within a service centre (if you have walk-ins) is to have a Concierge at the door. The Concierge meets & greets customers or students and if they can answer their query, another time saving is made.

At Hague Australia, we understand that different businesses operate differently. Not only do we offer mobile SMS queueing, kiosk, App and queue management through your website, but we also offer a Concierge App…all included within the fixed price. Why not download the concierge App from the Apple Store?

Many other companies charge hundreds of thousands of dollars for this type of application, however with Hague QMS from Hague Australia, it is included in the price. There are no additional costs for deploying the Concierge App and so, customers and students will be served faster.

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Meet the Team

"Working at Hague is very rewarding, as I can see how our solutions create a seamless experience for both employees and clients. It's a commitment to excellence, making every interaction for our clients as productive and convenient as possible."

Michael Anastasoglou, General Manager

Your Concierge staff will meet and greet customers as they enter your service centre and if able, answer the customer’s questions, therefore, removing the customer from the queue…again, reducing the workload of your service centre staff.

There is no need to download separate Apps or licenses as Hague QMS uses standard web URL’s, any tablet or iPad will work. We don’t mind how Concierges you have working at any time. Hague QMS has an open license, no more restrictions on when and where you can use the solution.

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I really appreciate your team’s flexibility. It’s amazing service; three weeks to deploy Hague QMS for our Student Service Centre is incredible. I think you have ruined me for future projects that I’ll manage.

Australian University

blog, queue management|25^th March 2021

Leading Australian University reduces wait times and improves the Student Experience

Overview Improvement in the Student experience is something that all Australian Universities strive for. Achieving this takes improvement in the way Student Service centres operate and leading this change is technology and a new way of thinking. Around the world, students are united in the shared ...

concierge, appointment booking, blog, Concierge, customer feedback, queue management, University|27^th July 2023

Student Queue Management is changing for the better!

With Hague Australia Student Queue Management, you can say goodbye to the old-fashioned “take a ticket, sit and wait” approach. Our interactive system allows your students to join a virtual queue and have the freedom to do whatever they want while waiting. Beyond just notifications Hague...

appointment booking, blog, Concierge, customer feedback, queue management|30^th April 2021

Hague QMS Student Queue Management hits a new high

Hague Australia is pleased to announce another leading Australian University is deploying Hague QMS Student Queue Management. The number of companies using Hague QMS continues to grow and it’s easy to see why. Queue Management is Cloud-based queue management and customer service solution tha...

Frequently asked questions

Concierge Queue Management allows your staff to ‘meet & greet’ your customers or students as they come into the service centre. The concierge can address their concern and if needed, place them in a virtual service, or, book an appointment.

Concierge is free to use anytime, anywhere with Hague Australia, as it is included in the price of our Queue Management service.

No additional software licenses or downloads; it’s all included within Hague QMS

Use it wherever you want, whenever you want. No more user licenses or support contracts to manage.

During busier periods, deploy extra staff using iPads or tablets to decrease service times.

Enquire about Concierge Management

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Concierge Management

Revolutionise how you manage your students and customers

Meet the Team

Michael Anastasoglou, General Manager

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