"QLess Feedback has really opened our eye's to the service we provide"
Ok, so you have a queue management solution deployed and you believe that customers are getting the benefit. The real issue; you’ll never know what your Customers/Patients or Students really think until you ask them!
I’m sure we have all been in a situation where you have just been served and the person who just served you pushes a little black box with three or four buttons (usually one is missing). They ask you to rate the service they have provided…of course you are going to mark Excellent, after all, they are sitting in front of you. Take it one step further, you are just about to leave the Service Centre and a member of staff asks you to use a touch-screen kiosk to leave feedback. Even if the kiosk is working, again, the staff member is right there.
You’ll never get real customer feedback this way!
No longer do your customers have to wait in a waiting area. Let’s face it, after the COVID-19 pandemic, things had to change. Using QLess, your customers, patients or students can view real-time service data on your web site, join a virtual queue or book a real-time Appointment for another day. Added to this the convenience of allowing customers to book their spot in line or an appointment via their mobile phone using SMS, the QLess or your Business App. Being in a virtual queue with real-time updates is only part of the story.
QLess features a real-time customer feedback option. Using their mobile phone, QLess will automatically send a link for the customer to complete a short survey form. The Customer is asked a number of questions related to their service. Once complete, the survey is sent back to your business where data can be analysed.
Now you really know what they thought of their service!
QLess Feedback survey is sent automatically after the customer service has finished. No need for staff to do anything.
Customers can complete the feedback form any time they want.
Customer feedback data can be analysed or exported to a third-party reporting solution.
QLess Feedback has been shown to improve the customer, student or patient experience.
Contact us for a free demonstration: