Queue Management for Government & Councils

QLess allows customers to join a virtual queue or book an appointment from their mobile phone, your web site or at the service centre via Concierge or Kiosk.  Customers are free to wait where they want knowing QLess will keep them informed of their wait time.

"the QLess and Hague Australia teams were fantastic, nothing was too much trouble"

QLess Queue Management queue management for Government & Councils

QLess Queue Management for Government & Councils has been specifically designed to cater to the requirements of general public interaction.  The general public (you & me) are time poor and what we need is a fast and efficient service when we interact with our local Government agency or Council office.

QLess queue management for Government & Councils allows customers to interact with your local service centre/council office in a number of ways.  Customers can view real-time service data, book an appointment (for example to see a planning officer), speak to a Concierge or join a virtual queue from their mobile phone.  As QLess is interactive, it will keep the customer informed of their wait time and let them know when to head back to the council office.  At any stage, the customer can request a service update that will provide with up to the minute information.  If customers decide to wait, QLess Monitor will show a visual indication of their place in the queue and their wait time.

Queue via SMS, kiosk, web, App or Concierge

Want to see how QLess works?

Click the video to find out how QLess can help your customers and ultimately, your business.

 

Unlimited user licenses, no servers to install and all future software upgrades included!

Most customer management or queue management solutions require servers and licenses to be installed within each service centre.  QLess doesn’t.  QLess is a Cloud-based solution and so no more worrying about the number of user licenses, software upgrades or software support licenses as these are all included within one annual payment.  We actually go one step further because, we don’t care how many users you have, the system has unlimited user licenses!

With QLess, you really do decide on which modules are right for your business.  Customers can view real-time service data and decide to join a virtual queue or book an appointment via:

  • Mobile Phone (SMS)
  • QLess App
  • Your business App
  • Your web site
  • Third-party web site
  • Book an Appointment
  • Real-time customer feedback

Taking it one step further, if you run a Concierge model, each member of staff can be armed with an iPad and can use the FREE to use QLess Concierge application.

If you want to still have touch-screen kiosks, not a problem as we can provide those as well!

Australian support for all software & kiosk hardware

A Hague Australia, we recognise that not all Government business are the same.  QLess has several modules that can be used to suit your particular business model.  This extends to the commercial model that we offer.

Council services can decide on the level of service they want to provide.  If Customer Feedback or SMS is not required, no problem, you can use our QLess Silver package.  If a Council Service Centre requires online Appointment booking; they can use the QLess Gold package.  QLess isn’t a ‘one size fits all’

QLess utilises real-time service data which means that management teams can monitor how efficient the service centre is trading.  Along with a full management reporting suite, we also offer a real-time management Dashboard which shows critical real-time business information.

QLess is a Cloud-based solution which means, no lengthy project management and consultation projects, no license fees and no large capital expenditure.  With QLess, everything is included even software support and software upgrades.

Time has moved on from kiosks and paper ticket queue management systems and your service centre need to reflect these changes.  Your customers don’t want to wait in line, they also don’t want to wait in the crowded waiting area, they want more from your service centre and QLess can provide it.

Using QLess Concierge has proven very popular and is the face of our Council services

Contact us for a free QLess demonstration: 

Demonstration Request

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"Implementing QLess increased positive customer survey rates by over 85%"

QLess Benefits

“QLess has allowed us to reduce average wait times by 9 minutes and improve our average processing times by 46% saving us more than $7M annually” Global telecom retailer

“Once the customer’s service is completed, they receive a survey request via text. The response rate we get through QLess is 10 times more than anything we’ve received before. Overall, 82% of the respondents say they love the QLess solution and would recommend it to their friends” – Jim Cochrane, Chief Information Officer

 

You can quickly start seeing the benefits:

  • Real-time queue and service data across all of your service centres
  • Queuing and appointment booking via mobile phone, App, Concierge tablet, iPad kiosk, web site or automated voice calls
  • An optional free-standing touch-screen kiosk
  • Real-time customer feedback…now you really know what the customer thought of the service
  • Integrate to third-party CRM and customer databases
  • Improve staff morale and productivity as staff will know why the customer has come to see them
  • No large capital cost projects and four weeks from order to go-live

QLess Appointments reduce on-site wait times with easy-to-use appointment scheduling

QLess is a Web-based software-as-a-service product.  There are no servers for you to buy or maintain, and there is no software beyond a web browser for you to download or install.  All the web interfaces can run on commodity hardware with an Internet browser, with no special requirements.

Did we mention that we also provide the QLess Web Rest API’s free of charge!  If you want to interface Qless into your CRM or customer management system, no problems as we will provide the API’s and offer help and advise on the best way to achieve integration.

Working within the Government & Council networks, we understand that budgets can sometimes be an issue and that’s why you should look at QLess.  QLess is a subscription-based product with no large capital expenditure.  That is a real business benefit?

"changing to the QLess Concierge model has been a real game changer"

just some of our clients

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Let's talk Government solutiuons

Contact us today to find out how we can help!

Call 07 5573 4007

 

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