QLess Queue Management for Government & Councils has been specifically designed to cater for the requirements of general public interaction. The general public (you & me) are time poor and what we need is fast and efficient service when we interact with our local Government agency or Council office.
QLess queue management for Government & Councils allows customers to interact with the local service office in a number of ways. Customers can view real-time service data, book an appointment or join a virtual queue. As QLess is interactive, it will keep the customer informed of their wait time by their mobile phone. At any stage, the customer can request a service update which will provide with up to the minute information. When you service centre staff are ready, QLess will automatically call the customer to the service centre or call them forward for service.
The difference is clear
QLess utilises real-time service data which means, customers can interact with QLess in a number of ways including mobile, SMS, App, tablet or laptop as well as interaction at the service centre with a Concierge using the QLess App or, if required, a touch screen kiosk. The customers really do get to choose how they want to interact with your service centre.
QLess is a Cloud based solution which means, no lengthy project management and consultation projects, no license fees and no large capital expenditure. With QLess, everything is included even software support and software upgrades.
Time has moved on from kiosks and paper ticket queue management systems and your service centre needs to reflect these changes. Your customers don’t want to wait in line, they also don’t want to wait in crowded waiting area, they want more from your service centre and QLess can provide it.
“QLess has allowed us to reduce average wait times by 9 minutes and improve our average processing times by 46% saving us more than $7M annually” – Global telecom retailer
“Once the customers service is completed, they receive a survey request via text. The response rate we get through QLess is 10 times more than anything we’ve received before. Overall, 82% of the respondents say they love the QLess solution and would recommend it to their friends” – Jim Cochrane, Chief Information Officer
You can quickly start seeing the benefits:
- Real-time queue and service data across all of your service centres
- Queuing and appointment booking via mobile phone, App, Concierge tablet, iPad kiosk, web site or automated voice calls
- Optional free-standing touch-screen kiosk
- Real-time customer feedback…now you really know what the customer thought of the service
- Integrate to third party CRM and customer databases
- Improve staff morale and productivity as staff will know why the customer has come to see them
- No large capital cost projects and four weeks from order to go-live
QLess incorporates mobile queuing, Apple & Google Play Apps, Concierge App, touch-screen kiosks, home kiosk, LCD screen information (used in waiting areas), real-time feedback from mobile or kiosk and a number of other features that makes QLess the customer experience and queue management solution of choice.
As the industry leaders worldwide, Hague Australia & QLess equip organisations large and small with flexible solutions that provide real business benefits.
Working within the Government & Council networks, we understand that budgets can sometimes be an issue and that’s why you should look at QLess. QLess is a subscription based product with no large capital expenditure. That has to be a real business benefit?
just some of our clients
Have a queue management requirement?
Contact us today to find out how we can help!
07 5573 4007