Queue Management allows your customers (whether they be customers in your service centres, students within your student services or patients within your healthcare clinic) to view real-time service data, book an appointment or join a virtual queue using their mobile phone, online via your web site, at site by talking to the Concierge or even self-help via a touch-screen kiosk.
The difference with QLess is clear; once your customer, student or patient has joined a virtual queue, they are free to do what they want. QLess will keep them informed of their wait time and automatically call them back when it’s their turn to be served. Gone are the days of ‘take a ticket & wait” and those tinny voice announcements “customer 123 to counter 2”.
Your customers don’t want to wait in line, they also don’t want to wait in crowded waiting area watching a screen in the vain hope that their turn is next. Your customers want more, they want the freedom to do the things that are important to them.
QLess incorporates interactive SMS mobile queuing, interactive Appointment booking, Apple & Google Play Apps, Concierge App, touch-screen kiosks, home kiosk, LCD screen information (used in waiting areas), and several other features that makes QLess the queue management solution of choice.
If its real-time feedback that you are looking for, QLess will also provide that. When the customer, student or patient has been served, QLess will automatically send a feedback link to their mobile phone. Now you really know what they thought of your service!
Benefits of QLess
“QLess has allowed us to reduce average wait times by 9 minutes and improve our average processing times by 46% saving us more than $7M annually” – Global telecom retailer
“With QLess, all you need is an internet connection, Hague Australia managed everything else. There was no software to install, licenses or even support agreements to worry about. Would I recommend Hague Australia & QLess? Yes, without a doubt” – Leading Australian University
“We found that QLess helped our staff manage students within our service centre better than our traditional kiosk system. In fact, we extended the use of QLess to now manage our Course Decision days when we process over 1,000 potential students within a four-hour period”. – Australian University
“Using QLess queue Management, we have reduced our Appointment ‘no shows’ by 45% additionally, we now don’t need staff taking time out of their day to call the no shows. QLess Appointment booking has really helped us to manage our patient flow which has surpassed all expectations”. – Australian Healthcare
You can quickly start seeing the benefits:
- Real time queue management and service data across all your service centres, campuses or healthcare facilities
- Interactive SMS and Appointment booking via mobile phone, App, Concierge tablet, iPad kiosk, web site or automated voice calls
- Capture the customer ID number or student card
- Real time customer feedback…now you really know what the customer thought of the service
- Free to integrate to third party CRM and customer databases
- Reduced no-shows, cancellations and improve sale conversion rates
- Improve staff morale and productivity as staff will know why the customer has come to see them
- Increased revenues within your retail spaces and cafés as customers enjoy their free time
- Option of free-standing touch screen kiosks
- QLess self learns transactions times and can therefore predict the service time offering staff and management a better understanding of resources required.
- QLess automatically manages the customer flow and helps introduce operation efficiency through real-time management reporting.
Now for the best bit…
With QLess, there are no large upfront investment or elongated projects. QLess includes unlimited users, all software, professional services, software & help desk support, all future software upgrades and access to the latest customer queue management solution available today. No more user licenses, servers or support contracts to manage.
As the industry leader, worldwide, Hague Australia & QLess equip organisations large and small with flexible solutions that provide absolute control over scheduling customers, students or patients visits.
QLess is deployed in Education, Government, Healthcare, Retail, Financial Services, Restaurant & Cafe’s in Australia and around the world.