Discover the World’s Best Appointment Scheduling and Queue Management System
Allow your customers (whether they be customers in your service centres, students within your student services or patients within your healthcare clinic) to view real-time service data, book an appointment or join a virtual queue using their mobile phone, online via your website, at site by talking to the Concierge or even self-help via a touch-screen kiosk.
The difference with QLess is clear; once your customer, student or patient has joined a virtual queue, they are free to do what they want. QLess will keep them informed of their wait time and automatically call them back when it’s their turn to be served. Gone are the days of ‘take a ticket & wait” and those tinny voice announcements “customer 123 to counter 2”.
Unlike other queue management systems, QLess will keep your customer informed of their wait time and call them forward when they are next in line. This is the only Queue Management system which allows the customer to interact with the service.
Not ready yet? Not a problem, simply push yourself back in the queue or, book an appointment for another day.
Want to see how It works?
Click the video to find out how QLess Queue Management can help your customers and ultimately, your business.
Deployed to over forty locations across Australia
QLess helps your business improve operational performance and increase the customer experience.
The ability for your customers to interact with the QLess service is a real game changer in queue management systems.
QLess increases revenue up to 50%
We are all ‘time poor’. With QLess, we are able to regain some of that lost time.
QLess eliminates waiting by allowing the customer to choose an appointment or interact with the real-time queue management system.
QLess boosts operation efficiency by 90%
QLess offers real-time customer surveys and management reporting.
Monitoring customer surveys and management reporting ensures your business runs as smoothly as possible.
QLess improves customer satisfaction up to 99%
Your customers don’t want to wait in line, they also don’t want to wait in a crowded waiting area watching a screen in the vain hope that their turn is next. They want more, they want the freedom to do the things that are important to them.
Incorporating interactive SMS mobile queuing, interactive appointment booking, Apple & Google Play Apps, Concierge App, touch-screen kiosks, home kiosk, LCD screen information (used in waiting areas), and several other features make QLess the queue management solution of choice.
If its real-time feedback that you are looking for, QLess will also provide that. When the customer, student or patient has been served, they will automatically receive a feedback link directly to their mobile phone. Now you really know what they thought of your service!
Benefits of Queue Management
“QLess has allowed us to reduce average wait times by 9 minutes and improve our average processing times by 46% saving us more than $7M annually” – Global telecom retailer
“All you need is an internet connection, Hague Australia managed everything else. There was no software to install, licenses or even support agreements to worry about. Would I recommend Hague Australia & QLess? Yes, without a doubt” – Australian University
“We found that QLess helped our staff manage students within our service centre better than our traditional kiosk system. In fact, we extended the use of QLess to now manage our Course Decision days when we process over 1,000 potential students within a four-hour period”. – Australian University
“We have reduced our Appointment ‘no shows’ by 45%. Additionally, we now don’t need staff taking time out of their day to call the no-shows. QLess Appointment booking has really helped us to manage our patient flow which has surpassed all expectations”. – Australian Healthcare
You can quickly start seeing the benefits:
- Real time queue management and service data across all your service centres, campuses or healthcare facilities
- Interactive SMS and Appointment booking via mobile phone, App, Concierge tablet, iPad kiosk, web site or automated voice calls
- Capture the customer ID number or student card
- Real time customer feedback…now you really know what the customer thought of the service
- Free to integrate to third party CRM and customer databases
- Reduced no-shows, cancellations and improve sale conversion rates
- Improve staff morale and productivity as staff will know why the customer has come to see them
- Increased revenues within your retail spaces and cafés as customers enjoy their free time
- Option of free-standing touch screen kiosks
- Self-learns transactions times and can, therefore, predict the service time offering staff and management a better understanding of resources required.
- Automatically manages the customer flow and helps introduce operation efficiency through real-time management reporting.
Now for the best bit…
There are no large upfront investments or elongated projects. QLess includes unlimited users, all software, professional services, software & help desk support, all future software upgrades and access to the latest customer queue management solution available today. No more user licenses, servers or support contracts to manage.
As the industry leader, worldwide, Hague Australia & QLess equip organisations large and small with flexible solutions that provide absolute control over scheduling customers, students or patients visits.
Deployed in Education, Government, Healthcare, Retail, Financial Services, Restaurant & Cafes in Australia and around the world.
Contact us for a free demonstration:
just some of our clients
Have a queue management requirement?
Contact us today to find out how we can help!
Call 07 5573 4007