Queue Management

QLess Queue Management eliminates waiting in line by letting people join a ‘virtual’ queue or book an appointment from their mobile phone, QLess App, tablet, your website or at your service centre on a touch-screen kiosk.  QLess manages the wait and keeps the customer, student or patient updated as to their wait time.  Once served, the customer completes a real-time feedback survey.

QLess Queue Management Queue Management allows your customers (whether they be customers in your service centres, students within your student services or patients within your healthcare clinic) to view real-time service data, book an appointment or join a virtual queue using their mobile phone, online via your web site, at site by talking to the Concierge or even self-help via a touch-screen kiosk.

The difference with QLess is clear; once your customerstudent or patient has joined a virtual queue, they are free to do what they want.  QLess will keep them informed of their wait time and automatically call them back when it’s their turn to be served.  Gone are the days of ‘take a ticket & wait” and those tinny voice announcements “customer 123 to counter 2”.

Unlike other queue management systems, QLess Queue Management will keep you customer informed of their wait time and call them forward when they are next inline.  QLess Queue Management is the only Queue Management system which allows the customer to interact with the service.

Not ready yet?  Not a problem, simply push yourself back in the queue or, book an appointment for another day.

 

"Implementing QLess increased positive customer survey rates by over 85%"

Want to see how QLess works?

Click the video to find out how QLess Queue Management can help your customers and ultimately, your business.

 

QLess is deployed to over forty locations across Australia

QLess Benefits

"QLess was implemented within three weeks! That was from purchase order to go-live"

Your customers don’t want to wait in line, they also don’t want to wait in crowded waiting area watching a screen in the vain hope that their turn is next.  They want more, they want the freedom to do the things that are important to them.

QLess incorporates interactive SMS mobile queuing, interactive Appointment booking, Apple & Google Play Apps, Concierge App, touch-screen kiosks, home kiosk, LCD screen information (used in waiting areas), and several other features that makes QLess the queue management solution of choice.

If its real-time feedback that you are looking for, QLess will also provide that.  When the customer, student or patient has been served, QLess will automatically send a feedback link to their mobile phone.  Now you really know what they thought of your service!

"QLess is used in our Service Centres and the free to use Concierge App for iPad has been a real game changer for us"

Benefits of QLess

“QLess has allowed us to reduce average wait times by 9 minutes and improve our average processing times by 46% saving us more than $7M annually” Global telecom retailer

“With QLess, all you need is an internet connection, Hague Australia managed everything else.  There was no software to install, licenses or even support agreements to worry about.  Would I recommend Hague Australia & QLess?  Yes, without a doubt” Australian University

“We found that QLess helped our staff manage students within our service centre better than our traditional kiosk system.  In fact, we extended the use of QLess to now manage our Course Decision days when we process over 1,000 potential students within a four-hour period”. – Australian University

“Using QLess queue Management, we have reduced our Appointment ‘no shows’ by 45% additionally, we now don’t need staff taking time out of their day to call the no shows.  QLess Appointment booking has really helped us to manage our patient flow which has surpassed all expectations”. – Australian Healthcare

You can quickly start seeing the benefits:

  • Real time queue management and service data across all your service centres, campuses or healthcare facilities
  • Interactive SMS and Appointment booking via mobile phone, App, Concierge tablet, iPad kiosk, web site or automated voice calls
  • Capture the customer ID number or student card
  • Real time customer feedback…now you really know what the customer thought of the service
  • Free to integrate to third party CRM and customer databases
  • Reduced no-shows, cancellations and improve sale conversion rates
  • Improve staff morale and productivity as staff will know why the customer has come to see them
  • Increased revenues within your retail spaces and cafés as customers enjoy their free time
  • Option of free-standing touch screen kiosks
  • QLess self learns transactions times and can therefore predict the service time offering staff and management a better understanding of resources required.
  • QLess automatically manages the customer flow and helps introduce operation efficiency through real-time management reporting.

"The students love the ability to do what they want and not have to sit around waiting"

QLess is used in over 40 locations in Australia and 1,000’s worldwide

 

QLess has saved 100 million customers more than 6,000 years of waiting

 

QLess Concierge and consumer App for iPhone and Android are free

 

QLess Appointment Booking manages the whole Appointment process

 

QLess real-time customer feedback provides a valuable insight into the customer visit

"Our IT team have fully adopted QLess as there is nothing to install or manage"

Now for the best bit…

With QLess, there are no large upfront investment or elongated projects.  QLess includes unlimited users, all software, professional services, software & help desk support, all future software upgrades and access to the latest customer queue management solution available today.  No more user licenses, servers or support contracts to manage.

As the industry leader, worldwide, Hague Australia & QLess equip organisations large and small with flexible solutions that provide absolute control over scheduling customers, students or patients visits.

QLess is deployed in Education, Government, Healthcare, Retail, Financial Services, Restaurant & Cafe’s in Australia and around the world.

"QLess training took 30 minutes from start to finish. The product is so easy to use"

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"Having a real-time Management Dashboard helps us manage the business"

just some of our clients

Have a queue management requirement?

Contact us today to find out how we can help!

Call 07 5573 4007

 

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