Queue Management

QLess Queue Management eliminates waiting in line by letting your customers join a ‘virtual’ queue or book an Appointment from their mobile phone, talking to a staff member using the free to download Concierge App, your website or at your service centre on a touch-screen kiosk.   QLess Queue Management keeps the customer, student or patient updated of their wait time. Once served, the customer completes a real-time feedback survey.



Discover the World’s Best Appointment Scheduling and Queue Management System

QLess Queue Management Allow your customers (whether they be customers in your service centres, students within your student services or patients within your healthcare clinic) to view real-time service data, book an appointment or join a virtual queue using their mobile phone, online via your website, at site by talking to the Concierge or even self-help via a touch-screen kiosk.

The difference with QLess is clear; once your customerstudent or patient has joined a virtual queue, they are free to do what they want.  QLess will keep them informed of their wait time and automatically call them back when it’s their turn to be served.  Gone are the days of ‘take a ticket & wait” and those tinny voice announcements “customer 123 to counter 2.

QLess will keep your customers informed of their wait time and call them forward when they are next in line.  This is the only Queue Management system which allows the customer to interact with the service.

Not ready yet?  Not a problem, simply push yourself back in the queue or, book an appointment for another day.

"Implementing QLess increased positive customer survey rates by over 85%"

Used in over 40 locations in Australia and 1,000’s worldwide


Has saved 100 million customers more than 6,000 years of waiting


Concierge and consumer App for iPhone and Android are free


Appointment Booking manages the whole Appointment process


Real-time customer feedback provides a valuable insight into the customer visit

"Our IT team have fully adopted QLess as there is nothing to install or manage"

Want to see how It works?

Click the video to find out how QLess Queue Management can help your customers and ultimately, your business.


Deployed in over fifty Universities, Council Offices, and State Government agencies across Australia

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QLess helps your business improve operational performance and increase the customer experience.

The ability for your customers to interact with the QLess service is a real game changer in queue management systems.

QLess increases revenue by up to 50%

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We are all ‘time poor’.  With QLess, we can regain some of that lost time.

QLess eliminates waiting by allowing the customer to choose an appointment or interact with the real-time queue management system.

QLess boosts operation efficiency by 90%

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QLess offers real-time customer surveys and management reporting.

Monitoring customer surveys and management reporting ensures your business runs as smoothly as possible.

QLess improves customer satisfaction by up to 99%

"QLess was implemented within three weeks! That was from purchase order to go-live"

Your customers don’t want to wait in line, they also don’t want to wait in a crowded waiting area watching a screen in the vain hope that their turn is next.  They want more, they want the freedom to do the things that are important to them.

Incorporating interactive SMS mobile queuing, interactive Appointment Booking, Apple & Google Play Apps, Concierge App, touch-screen kiosks, home kiosk, LCD screen information (used in waiting areas), and several other features make QLess the queue management solution of choice.

If its real-time feedback that you are looking for, QLess will also provide that.  When the customer, student or patient has been served, they will automatically receive a feedback link directly to their mobile phone.  Now you know what they thought of your service!

"QLess is used in our Service Centres and the free to use Concierge App for iPad has been a real game changer for us"

Benefits of Queue Management

“QLess has allowed us to reduce average wait times by 9 minutes and improve our average processing times by 46% saving us more than $7M annually” – Global telecom retailer

“All you need is an internet connection, Hague Australia managed everything else.  There was no software to install, licenses or even support agreements to worry about.  Would I recommend Hague Australia & QLess?  Yes, without a doubt” – Australian University

“We found that QLess helped our staff manage students within our service centre better than our traditional kiosk system.  We extended the use of QLess to now manage our Course Decision days when we process over 1,000 potential students within four hours”. – Australian University

“We have reduced our Appointment ‘no shows’ by 45%. Additionally, we now don’t need staff taking time out of their day to call the no-shows.  QLess Appointment booking has helped us to manage our patient flow which has surpassed all expectations”. – Australian Healthcare

You can quickly start seeing the benefits:

  • Real-time queue management and service data across all your service centres, campuses or healthcare facilities
  • Interactive SMS and Appointment Booking via mobile phone, App, Concierge tablet, iPad kiosk, web site or automated voice calls
  • Capture the customer ID number or student card
  • Real-time customer feedback…now you know what the customer thought of the service
  • Free to integrate to third-party CRM and customer databases
  • Reduced no-shows, cancellations and improve sale conversion rates
  • Improve staff morale and productivity as staff will know why the customer has come to see them
  • Increased revenues within your retail spaces and cafés as customers enjoy their free time
  • The option of free-standing touch screen kiosks
  • Self-learns transaction times and can, therefore, predict the service time offering staff and management a better understanding of the resources required.
  • Automatically manages the customer flow and helps introduce operation efficiency through real-time management reporting.
"The students love the ability to do what they want and not have to sit around waiting"

Now for the best bit…

There are no large upfront investments or elongated projects.  QLess includes unlimited users, all software, professional services, software & help desk support, all future software upgrades and access to the latest customer queue management solution available today.  No more user licenses, servers or support contracts to manage.

As the industry leader, worldwide, Hague Australia & QLess equip organisations large and small with flexible solutions that provide absolute control over scheduling customers, students or patients visits.

Deployed in Education, Government, Healthcare, Retail, Financial Services, Restaurant & Cafes in Australia and around the world.

"Training took 30 minutes from start to finish. The product is so easy to use"

Contact us for a free demonstration: 

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"Having a real-time Management Dashboard helps us manage the business"

just some of our clients

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