"last year we completed over 500,000 transactions and acheieved our service goals"
Queue Management has been developed specifically to make interactions between students and Student Services easier. We all know that students would rather be catching up with the latest tweet, getting a coffee or, come to think of it, anything else other than sitting in a waiting area. The great news, QLess lets them get on with their lives and by the way, the service centre staff will be happier as well.
With QLess Queue Management for Universities & TAFE’s, students can go onto the University web site or use the University App to view real-time service centre data such as ‘how long do they have to wait to be seen’ or ‘can they book an appointment for tomorrow at 10 am’. With QLess, all students have the flexibility to interact with how they want.
Additionally, to the web and App interactions, students can join a virtual queue or book an appointment by SMS, using a touch-screen kiosk around the campus or talking to one of the on-site Concierges who will be using the Free QLess Concierge App.
"in the past 12 months, we have served over one million students enquiries"
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Click the video to find out how QLess can help your students and ultimately, your service centres.
no servers to install, licenses or support contracts to manage!
Whilst many queue management systems require a business to have ‘user licenses’ servers and all the complexities that usually comes with a queue management solution, QLess doesn’t. With QLess, we don’t care how many counters you have. We don’t care how many people use QLess within your University or TAFE. With QLess, you can use the solution wherever and whenever you want with the added benefit of no restrictions on the number of users that you’ll need to run your business effectively.
There are a number of advantages of unlimited licenses however, we believe one of the biggest is the fact that you can deploy as many Concierges in your service centre as you need. All the Concierges need to do is to download the free QLess Concierge App from the App Store and then run it on an iPad. Simple!
Having unlimited Concierges allow for those peak times or additional trading days such as Course Enrollment, Open Days and of course, Graduations.
"long lines and strssed students are a thing of the past. Students actually enjoy using QLess"
There is no doubt that QLess student queue management is the most advanced queue management system available within Australia. In addition to the functionality of touch-screen kiosks, SMS interaction, Concierge, web and App access, QLess also incorporates Appointment Booking.
QLess Appointment Booking allows students to pre-book appointments with a specific resource or course tutors. Once their appointment is selected, QLess checks the staff members calendar and confirms or cancels the appointment. Once confirmed, students receive an email and SMS…they will also receive an SMS two hours before their appointment t and so no more ‘no shows’.
All appointment slots are managed by you and whilst you can always schedule holidays or special event days, there will always be the ‘unseen’ sick days. No worries as QLess will also manage these ensuring your students can only book when staff are available.
"QLess provides valuable insights that allow us to improve the entire experience.”
QLess Student Feedback
Ok, so your students have joined a virtual queue, booked an appointment, they have waited in the coffee shop instead of a long line and now, they have been served…what next.
The part that is missing from every student queue management solution is the ability for the student to tell you exactly what they thought! Whilst some feedback may critic the way you run your service centre, you’ll definitely welcome the feedback (the good or bad).
With QLess, once the student has been served, QLess will automatically send the student an SMS with a link for the survey. The staff member doesn’t have to do anything. Once the student has completed the survey, all submitted surveys can be reviewed. What’s more; as a business, you can change the questions asked, the format of the survey and the feedback format…easy!
QLess is used in over forty campuses throughout Australia
As QLess offers multiple points of interaction such as web, mobile, SMS, App, University or TAFE App, Concierge, touch-screen kiosk and a number of other points, the students get the freedom to choose. If none of these appeals, the student can even book an appointment using QLess FlexAppointments.
QLess Student Queue Management has been proven to reduce stress and tension within the waiting area as students and staff are more relaxed. Students aren’t forced to sit in a waiting area listening to all those tinny ‘next customer please‘.
QLess Student Queue Management is a Cloud-based and therefore, no servers to install or licenses to manage. In fact, we’ll even take care of the project management, software support and even throw in free software upgrades. Time has moved on from expensive, capital-heavy projects and QLess has been a catalyst to bring about this change.
Students live their lives on mobile phones therefore, shouldn’t the service you offer be one of them?
"we know lots of facts about each transaction however, the most value is the real-time student feedback"
“With QLess, we have had the smoothest semester ever” – Australian University
“The service is unbelievable, my phone let me know how long I had to wait which meant I could go and do what i wanted. Why can’t all service centres be like this?” – Student, Australian University
“We deployed six locations in weeks; I don’t know of any other product where this is even possible” – CIO, Higher Education
You can quickly start seeing the benefits:
- Real-time queue and service data and management information (reporting) across all of your service centres
- Queuing and appointment booking via mobile phone, App, Concierge tablet, iPad kiosk, web site or automated voice calls
- Free to download QLess App and Concierge App from App Store or Google Play
- Real-time student feedback
- Integrate into Student CRM
- Free API’s (interfaces to and from QLess)
- No large capital cost and four weeks from order to go-live
"QLess has been a real game changer for students, we highly recommend it"
Hague Australia understands that not all University, TAFE’s & Learning organisations are the same and that’s why QLess offers so many different options for the student to interact with your service centre.
As with some of our Education customers, why not extend the use of QLess beyond the traditional service centre and deploy it into remote campuses, graduation ceremonies, orientation days, in fact, wherever you like. As QLess is a Cloud and subscription product, you pay monthly and then, you are free to deploy wherever you want and whenever you want…no more restrictive user licenses or software support contracts.
As the industry leaders worldwide, Hague Australia & QLess equip organisations large and small with flexible solutions that provide real business benefits.
That must be a real business benefit?
"real-time Appointment Management allows us to manage resources more efficiently"
Contact us for a free QLess demonstration:
just some of our clients
Want to discuss QLess?
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Call 07 5573 4007