Queue Management has been developed specifically to make interactions between students and Educational Student Services easier. We all know that students would rather be catching up with the latest tweet, getting a coffee or, come to think of it, anything else other than sitting in a waiting area. The great news, QLess lets them get on with their lives and by the way, the service centre staff will be happier as well.
With QLess Queue Management for Universities & TAFE’s, students can go onto the University web site or use the University App to view real-time service centre data such as ‘how long do they have to wait to be seen’ or ‘can they book an appointment for tomorrow at 10 am’. With QLess, all students have the flexibility to interact how they want.
Additionally, to the web and App interactions, students can join a virtual queue or book an appointment by SMS, using a touch-screen kiosk around the campus or talking to one of the on-site Concierges who will be using the Free QLess Concierge App.
"In the past 12 months, we have served over one million students enquiries"
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QLess is used in over forty campuses throughout Australia
As QLess offers multiple points of interaction such as web, mobile, SMS, App, University or TAFE App, Concierge, touch-screen kiosk and a number of other points, the students get the freedom to choose. If none of these appeal, the student can even book an appointment using QLess FlexAppointments.
QLess Student Queue Management has been proven to reduce stress and tension within the waiting area as student and staff are more relaxed. Students aren’t forced to sit in a waiting area listening to all those tinny ‘next customer please‘.
QLess Student Queue Management is a Cloud based and therefore, no servers to install or licenses to manage. In fact, we’ll even take care of the project management, software support and even throw in free software upgrades. Time has moved on from expensive, capital heavy projects and QLess has been a catalyst to bring about this change.
Students live their lives on mobile phones therefore, shouldn’t the service you offer be one of them?
"We know lots of facts about each transaction however, the most value is the real-time student feedback"
“With QLess, we have had the smoothest semester ever” – Australian University
“The service is unbelievable, my phone let me know how long I had to wait which meant I could go and do what i wanted. Why can’t all service centres be like this?” – Student, Australian University
“We deployed six locations in weeks; I don’t know of any other product where this is even possible” – CIO, Higher Education
You can quickly start seeing the benefits:
- Real-time queue and service data and management information (reporting) across all of your service centres
- Queuing and appointment booking via mobile phone, App, Concierge tablet, iPad kiosk, web site or automated voice calls
- Free to download QLess App and Concierge App from App Store or Google Play
- Real-time student feedback
- Integrate to Student CRM
- Free API’s (interfaces to and from QLess)
- No large capital cost and four weeks from order to go-live
"QLess has been a real game changer for students, we highly recommend it"
Hague Australia understand that not all University, TAFE’s & Learning organisations are the same and that’s why QLess offers so many different options for the student to interact with your service centre.
As with some of our Education customers, why not extend the use of QLess beyond the traditional service centre and deploy into remote campuses, graduation ceremonies, orientation days, in fact, wherever you like. As QLess is a Cloud and subscription product, you pay monthly and then, you are free to deploy wherever you want and whenever you want…no more restrictive user licenses or software support contracts.
As the industry leaders worldwide, Hague Australia & QLess equip organisations large and small with flexible solutions that provide real business benefits.
That must be a real business benefit?
"The real-time Appointment Management allows us to manage resources more efficiently"
Contact us for a free QLess demonstration:
just some of our clients
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