Hague QTrac – Government Demo

Appointment Booking – the new ‘norm’ for Queue Management solutions

We all know the feeling of wasting our time in a service centre.  What is promised as an exceptional Customer experience never quite matches that expectation.

Let us face it, using a touch-screen kiosk, taking a ticket and waiting isn’t a Customer experience that any of us want.  Many queue management solutions even integrate into your customer records to ensure that the staff member has your details to hand.  All is well and good, however, what happens when that member of staff is running late for the appointment…you sit there with your kiosk ticket in hand just wishing the LCD monitor to call your number.

Customer experience had to change!

Did you know you can join a virtual Queue we’ll let you know when we are ready to see you.  By joining the queue virtually you can choose to wait anywhere you like.  Once you are near the front of the queue you will be sent an SMS advising you to return to the Service Centre.

Fiveways to join a Hague QTrac virtual Queue or Book an Appointment:

1. Use your Mobile

To join a service, please SMS +166 1387 3051 and add the relevant code word council demo. You will instantly receive an SMS response with an estimated wait time.

2. Use the Web

Use the following web link:

Appointment Booking

4. Via a QR Code

Please scan the QR code below:

3. At the Service Centre

Speak to the Concierge or use a touch-screen kiosk

4. Via the Council App

Open the Council App, click Services and follow the instructions

Office 365 integration

If your business uses Office 365, Hague QTrac can be integrated.  Having this link ensures that Staff does not have to manage multiple calendars.  Staff can simply use their Office 365 Calendar and any changes will be reflected in Hague QTrac Appointment Booking Calendar.

Resources (Counter Staff) can create a schedule as to when they are available to accept appointments.  If the resource has a pre-booked appointment (internal meeting for example), the time will be blocked out within Hague QTrac Queue Management Appointment Booking.  At no time are any pre-booked appointments or meetings displayed in Hague QTrac Appointment Booking.