Appointment Booking is the new ‘go-to’ for any customer service-focused organisation.
Ask anyone today and they will all say the same thing, “Oh I’m just too busy” … Why not give your Customers or Students an option to take control of the limited time available?
The Hague QMS Appointment module allows Customers or Students to book appointments with your business. They simply go online to your business website or use their mobile phone; to select the type of service and the time and date which suits them. Take it one step further and allow for face-to-face meetings with your staff or, virtual bookings using Zoom, Teams, Google Meet or other interactive sessions.
Customers and Students can schedule an appointment, push back an appointment (if they are running late), reschedule an appointment and cancel an appointment…all from their mobile.
Appointment Booking is an integral part of Hgaue QMS. No more additional licenses or additional charges; Appointment Booking is included within the annual subscription charge.
Hague QMS allows customers, students and patients to use multiple touchpoints both within your service centre (such as a QR code, touchscreen kiosk, Concierge or direct admission to the counter) or, externally such as their mobile phone or your website.
Hague QMS patented technology eliminates waiting in line by letting customers and students join a mobile queue or book an appointment from their mobile phones, tablets, or websites. Hague QMS does not demand that customers or students need to wait in a cramped waiting area; they are free to get a coffee and catch up on the latest tweet safe in the knowledge that Hague QMS will let them know when it is their turn to be seen.
The wait times used are estimated using machine learning. They’re tailored to your unique business, eliminating the chance of human error. If anything changes, estimates are updated in real time and your guests are automatically notified.
Reduce wait times
See wait times broken down by your staff members, peak hours, or services, then automatically track and get help reducing wait times. We use machine learning to understand your business and then propose ways to streamline operations. The longer you use it, the more fine-tuned its recommendations become.
Customers are more Punctual
Choose when to remind guests their turn or appointment is coming up by sending an SMS, email, or both. You’ll be able to tell them what to bring and any other important information
All guests receive a unique QR code when they register. When they arrive at your business, simply scan their QR code to check them in. Blip, done!
How it works
Hague QMS is a Web-based software-as-a-service product. There are no servers for you to buy or maintain, and there is no software beyond a web browser for you to download or install. All the web interfaces can run on commodity hardware with an Internet browser, with no special requirements.
Hague QMS API
When you subscribe to Hague QMS, you automatically have access to all 85 Hague QMS Web Rest API. The APIs are used to interface data in and out of Hague QMS and can be used not only for management reporting but also for student data lookup within your customer Knowledge Base or student CRM system.
Do not forget, with Hague QTrac, all APIs are free!
""I really appreciate your team’s flexibility. It’s amazing service; three weeks to deploy Hague QMS for our Student Service Centre is incredible. I think you have ruined me for future projects that I’ll manage”"
"“We have reduced our Appointment ‘no shows’ by 45%. Additionally, we now don’t need staff taking time out of their day to call the no-shows. QMS Appointment booking has helped us to manage our patient flow which has surpassed all expectations”. – Australian Healthcare"
"“We found that QMS Concierge helped our staff manage students within our service centre better than our traditional kiosk system. We extended the use of QMS to now manage our Course Decision days when we process over 1,000 potential students within four hours”. – Australian University"
"“All you need is an internet connection, Hague Australia managed everything else. There was no software to install, licenses or even support agreements to worry about. Would I recommend Hague Australia & QMS? Yes, without a doubt” – Australian University"
"“QLess has allowed us to reduce average wait times by 9 minutes and improve our average processing times by 46% saving us more than $7M annually” – Global telecom retailer"