Online Appointment Booking is the new ‘go to’ for any customer service focussed organisation.
Ask anyone today and they will all same the same thing, “oh I’m just too busy” … Why not give your customers an option to take control of the limited time available?
The FlexAppointments module allows Customers to book appointments with your business. Customers can of course just look on web site and then use their mobile to join a queue however, FlexAppointments allows the Customer to choose a date and time and even tutor that suits them.
Customers can schedule an appointment, push back an appointment (if they are running late), reschedule an appointment and cancel an appointment…all from their mobile.
""I really appreciate your team’s flexibility. It’s amazing service; three weeks to deploy QLess for our Student Service Centre is incredible. I think you have ruined me for future projects that I’ll manage”"
"“We have reduced our Appointment ‘no shows’ by 45%. Additionally, we now don’t need staff taking time out of their day to call the no-shows. QLess Appointment booking has helped us to manage our patient flow which has surpassed all expectations”. – Australian Healthcare"
"“We found that QLess Concierge helped our staff manage students within our service centre better than our traditional kiosk system. We extended the use of QLess to now manage our Course Decision days when we process over 1,000 potential students within four hours”. – Australian University"
"“All you need is an internet connection, Hague Australia managed everything else. There was no software to install, licenses or even support agreements to worry about. Would I recommend Hague Australia & QLess? Yes, without a doubt” – Australian University"
"“QLess has allowed us to reduce average wait times by 9 minutes and improve our average processing times by 46% saving us more than $7M annually” – Global telecom retailer"