Customer Queue Management is the buzzword for managing customers, students or patients within your Service Centre or Health Clinic.
QLess Mobile Queuing is highly interactive. It allows customers, students or patients to join an interactive ‘virtual’ queue and once joined, they are free to do whatever they want. The QLess service will keep the customer, student or patient informed of their actual wait time. No longer ‘take a ticket, sit and wait’. Now your customers have the freedom to do what they want.
The service goes far beyond simply sending a single text message or phone call when you are ready to serve the customer. It allows them to check wait times, select queues, join queues, move queues, request on-demand status updates.
Customers, students or patients can use their mobile phones to check on services on offer and wait times. Alternatively, they can use your website, onsite Concierge, touchscreen kiosk or your business App. All options are included free of charge within the annual subscription. If your business needs real-time Appointment Booking, no problem, we have that as well.
""I really appreciate your team’s flexibility. It’s amazing service; three weeks to deploy QLess for our Student Service Centre is incredible. I think you have ruined me for future projects that I’ll manage”"
"“We have reduced our Appointment ‘no shows’ by 45%. Additionally, we now don’t need staff taking time out of their day to call the no-shows. QLess Appointment booking has helped us to manage our patient flow which has surpassed all expectations”. – Australian Healthcare"
"“We found that QLess Concierge helped our staff manage students within our service centre better than our traditional kiosk system. We extended the use of QLess to now manage our Course Decision days when we process over 1,000 potential students within four hours”. – Australian University"
"“All you need is an internet connection, Hague Australia managed everything else. There was no software to install, licenses or even support agreements to worry about. Would I recommend Hague Australia & QLess? Yes, without a doubt” – Australian University"
"“QLess has allowed us to reduce average wait times by 9 minutes and improve our average processing times by 46% saving us more than $7M annually” – Global telecom retailer"