Queue Management
Queue Management as it used to be known is the buzzword for managing customers, students or patients within your Service Centre or Health Clinic.
Hague Queue Management is interactive. It allows customers, students or patients to join an interactive ‘virtual’ queue and once joined, they are free to do whatever they want. Hague Queue Management will inform the customer, student, or patient of their actual wait time. No longer ‘take a ticket, sit and wait’. Now your customers have the freedom to do what they want.
The service goes far beyond simply sending a single text message or phone call when you are ready to serve the customer. It allows them to check wait times, select a service on offer, join a virtual service, book an Appointment, and request on-demand status updates.
Customers, students or patients can use your website, business app or their mobile phones to check on services on offer and wait times. Alternatively, they can use an onsite Concierge, or touchscreen kiosk or speak directly to one of your advisors. All options are included free of charge within the annual subscription. The real-time Appointment Booking module integrates directly with your website or business app. At the end of the service, via our customer feedback solution, a link is provided automatically; now you know what they thought of the service!
Today’s Queue Management solutions (sometimes called Customer or Student Management), now include integration touchpoints to your CRM or Knowledge Management solution. Now you can have all the information you want at your fingertips. No more rekeying information in different systems.
To date, Appointment Booking systems have been complex, clunky, and non-user-friendly. As you can embed Hague Queue Management within your website or business App, all the Appointment Booking functionality will have a consistent look and feel to your existing systems.
Take it one step further, shouldn’t you be using your website for more than information sharing? Why not let customers/students view services on offer and then interact with those services, join a virtual waitlist, or book an Appointment?
Other major improvements include; click-to-chat, interactive messaging (SMS or WhatsApp), virtual waitlists and virtual meetings where a staff member can be at any of your office locations or, working from home.
To help with efficiencies, Hague Queue Management also includes a staff dashboard in which, they can view summary information such as the number of appointments that day, the number of customers queueing, corporate intranets and links to your CRM system.
Still, want a kiosk? With Hague Queue Management, you don’t need a kiosk however, we recognize that not all customers will carry a mobile phone!
If you require a kiosk, we can reuse your existing equipment or Hague Australia can provide commercial grade 22” touch screens or iPad or Samsung tablets.
For customers who want to wait in the waiting area, Hague Queue Management comes with a free media software platform. The Monitor display will show service, wait times and queue positions. In addition, your marketing team can add messaging and videos as and when they want. Now your marketing team can get their message across.
The final bit of the jigsaw is the price. With Hague Queue Management, you pay a one-off set-up fee for hosting, configuration, building and online training. After that, there is an annual subscription that includes all the modules, services, local and international support, help desk and all future upgrades. No more unexpected charges!
Hague Queue Management is 100% Internet-enabled which means, no software to install, no costly bespoke hardware, no lengthy technical projects, and no large upfront capital costs. We can implement Hague Queue Management within four weeks of the order going live!
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