Hague Australia provides a range of market-leading software solutions to the Education sector in Australia. In addition to Hague QMS Student Management within service centres, Hague Australia also provides Hague StREAM Student Engagement platform.
Today it’s more important than ever for students to feel connected, to interact and to feel supported. The recent OFS Gravity Assist report recognised a sense of belonging as one of the most important factors in students’ success and retention in Higher Education.
Maintaining a sense of belonging
It has been challenging for educators to maintain a sense of belonging in the current climate. During the pandemic, students have reported getting little feedback, and a lack of support and even claim that their education experience represents poor value for money as a result.
University staff on the other hand have had difficulty with providing personalised support to their students at a distance, often not knowing if their students are engaged and who may be struggling.
Engagement insight is key
With most teaching and learning now taking place online, students are interacting with multiple digital touch points that provide a representation of active participation in their learning – student engagement.
It is this insight that has the potential to build a picture of engagement and disengagement at an individual, course or cohort level. Disengagement can then form the basis for informing who, when and how to target student support.
With a range of out-of-the-box integrations, it is easy to plug in the data sources that you need to gain powerful insight and deliver a proactive and personalised approach to student support.
With tutor and student dashboards, StREAM makes it easier to have meaningful conversations, empowers students to better understand their learning journey and informs their educators to get the right support, to the right student at the right time.
StREAM takes real-time data that represents students’ ‘academically purposeful activity’ from a range of digital touchpoints (e.g., VLE, Library, lecture capture, SIS).
The engagement algorithm transforms this data into a single measure of engagement and distributes learners into low to high-engagement categories.
Engagement dashboards present daily engagement insight back to both students and their educators.
Alerts, intervention, and referral tools help to manage student outreach and support.
""I really appreciate your team’s flexibility. It’s amazing service; three weeks to deploy Hague QMS for our Student Service Centre is incredible. I think you have ruined me for future projects that I’ll manage”"
"“We have reduced our Appointment ‘no shows’ by 45%. Additionally, we now don’t need staff taking time out of their day to call the no-shows. QMS Appointment booking has helped us to manage our patient flow which has surpassed all expectations”. – Australian Healthcare"
"“We found that QMS Concierge helped our staff manage students within our service centre better than our traditional kiosk system. We extended the use of QMS to now manage our Course Decision days when we process over 1,000 potential students within four hours”. – Australian University"
"“All you need is an internet connection, Hague Australia managed everything else. There was no software to install, licenses or even support agreements to worry about. Would I recommend Hague Australia & QMS? Yes, without a doubt” – Australian University"
"“QLess has allowed us to reduce average wait times by 9 minutes and improve our average processing times by 46% saving us more than $7M annually” – Global telecom retailer"