Explore Hague Australia’s Concierge Management solutions designed to enhance the customer experience. Streamline services and elevate convenience with our innovative platform- the new way to manage customers or students within your service area.
Managing walk-in customers or students in a service centre can be made seamless with a Concierge Management solution. Positioned at the entrance, the concierge greets visitors, addresses their queries, and ensures they are directed to the appropriate services.
At Hague Australia, we recognise that every business operates differently. That’s why we provide a flexible range of solutions, including mobile SMS queuing, kiosk-based systems, app integration, and queue management through your website. We also offer a Concierge Management option—all included at a fixed, transparent price.
While other providers may charge hundreds of thousands of dollars for similar applications, Hague Australia includes these powerful features as part of our standard offering.
With the Concierge Management solution, you can allocate additional staff during peak times without incurring extra costs, ensuring faster service for your customers. Concierge staff greet customers as they arrive at your service centre, answer their queries when possible, and, in some cases, eliminate the need for them to queue. This not only improves the customer experience but also reduces the workload for your service centre staff.
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"Working at Hague is very rewarding, as I can see how our solutions create a seamless experience for both employees and clients. It's a commitment to excellence, making every interaction for our clients as productive and convenient as possible."
With Hague Australia’s Concierge Management solution, staff can efficiently assist customers, students, or patients by answering their queries and, if needed, placing them into a virtual queue. Additionally, the concierge can schedule future appointments using our integrated Appointment Booking service.
There’s no need for separate app downloads or additional licenses—Hague QMS operates via a standard web URL, ensuring compatibility with any device. With our open licensing model, there are no restrictions on when or where you can access the service, providing unparalleled flexibility and convenience.
Overall, student and administrative feedback has been highly positive. The situation will improve further as more of our students take advantage of this fantastic new functionality.
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Read MoreProperty managers, hotel staff, concierge teams, residents, guests, and corporate office administrators are just some of the people who can benefit from using a concierge management solution to improve service efficiency and customer satisfaction.
Set-up is easy as it is included within our QMS software, which is 100% internet enabled, which makes it easy to install as there is no bespoke hardware or specialist equiptment.
Yes, Hague QMS integrates into your existing systems, and can be changed so that it fits with your organisations branding and what functions matter most.
We provide the concierge management as part of our QMS software. Get in touch today for a quote on our service!
