iPad Concierge can be used wherever and whenever you want; no restrictions
Today queue management or patient experience solutions are no longer about touch-screen kiosks, paper tickets, and those annoying automated announcements. Technology has moved on allowing us to manage customers and patients in new and dynamic ways.
No longer does a customer or patient be forced to interact with a touch-screen….let’s make the first point of contact a human!
QLess Concierge is free to download Concierge App that allows members of staff to ‘meet & greet’ customers or patients as they enter your service centre of a healthcare clinic. Having that initial ‘human’ contact has been proven to improve the customer experience.
Customer and Patient experience had to change!
A staff member using QLess Concierge can answer any questions the customer or patients have and if required, place them into a virtual queue safe in the knowledge of real-time queue stats. If not convenient for the customer or patient, the Concierge can book an appointment for another day using QLess Appointment Booking.
Let us face it, if the Concierge can answer your customers or patient inquiry, there is no need to put them in a queue, therefore, reducing the workload on your counter staff…not to mention the improvement in the experience of the customer or patient.
The face of queue management and patient experience is changing and QLess Concierge is at the forefront of driving those changes.
Download the QLess Concierge App from the App Store.
Use wherever you want, whenever you want. No more user licenses or support contracts to manage.
At busier periods, deploy extra staff using iPad’s & QLess Concierge to increase service times.
Utilising QLess Concierge with Queue Management, Appointment Booking has been shown to improve the customer or patient experience.
Contact us for a free demonstration: