Works with Office 365 or Google Calendar
We all know the feeling of wasting our time in a service centre, GP surgery or even outpatient department. What is promised as an exceptional customer or patient experience never quite matches that expectation?
Let us face it, using a touch-screen kiosk, taking a ticket and waiting isn’t customer or patient experience that any of us want? Many queue management solutions even integrate into your customer or patient records to ensure that the member of staff or clinician has your details to hand. All well and good, however, what happens when that member of staff or clinician is running late for the appointment…you sit there with your kiosk ticket in hand just wishing the LCD monitor to call your number.
Customer and Patient experience had to change!
QLess ‘virtual queue management’ allows your customers, patients or students to view real-time service data from their mobile phone or your web site. They can then book their place in a virtual line. Additionally, they can select a date and time that is convenient to them.
The difference with QLess Appointment Booking, QLess Appointments works in conjunction with walk-ins. If the staff member or clinician is running late or their previous appointment overruns, no worries as QLess will inform all future appointments. QLess will always ensure that the customer, patient or student who has booked an appointment goes to the front of the queue at their allotted appointment time…no more sitting, waiting and wishing!
Customers book an appointment and receive SMS and email reminders. This reduces no-shows.
As the Appointment approaches, QLess automatically places the customer in the virtual queue.
QLess automatically updates all Appointment holders if the Clinician or Staff Member is running late. QLess manages customer expectation.
QLess Appointment Booking offers bi-directional communication connecting your staff with customers.
Contact us for a free demonstration: