Today’s Queue Management solutions (sometimes called Customer or Student Management), now include integration touchpoints to your CRM or Knowledge Management solution. Now you can have all the information you want at your fingertips. No more rekeying information in different systems.
To date, Appointment Booking systems have been complex, clunky, and non-user-friendly. As you can embed Hague Queue Management within your website or business App, all the Appointment Booking functionality will have a consistent look and feel to your existing systems.
Take it one step further, shouldn’t you be using your website for more than information sharing? Why not let customers/students view services on offer and then interact with those services, join a virtual waitlist, or book an Appointment?
Other major improvements include; click-to-chat, interactive messaging (SMS or WhatsApp), virtual waitlists and virtual meetings where a staff member can be at any of your office locations or, working from home.
To help with efficiencies, Hague Queue Management also includes a staff dashboard in which, they can view summary information such as the number of appointments that day, the number of customers queueing, corporate intranets and links to your CRM system.
Still, want a kiosk? With Hague Queue Management, you don’t need a kiosk however, we recognize that not all customers will carry a mobile phone!
If you require a kiosk, we can reuse your existing equipment or Hague Australia can provide commercial grade 22” touch screens or iPad or Samsung tablets.
For customers who want to wait in the waiting area, Hague Queue Management comes with a free media software platform. The Monitor display will show service, wait times and queue positions. In addition, your marketing team can add messaging and videos as and when they want. Now your marketing team can get their message across.
The final bit of the jigsaw is the price. With Hague Queue Management, you pay a one-off set-up fee for hosting, configuration, building and online training. After that, there is an annual subscription that includes all the modules, services, local and international support, help desk and all future upgrades. No more unexpected charges!
Hague Queue Management is 100% Internet-enabled which means, no software to install, no costly bespoke hardware, no lengthy technical projects, and no large upfront capital costs. We can implement Hague Queue Management within four weeks of the order going live!Here
""I really appreciate your team’s flexibility. It’s amazing service; three weeks to deploy Hague QMS for our Student Service Centre is incredible. I think you have ruined me for future projects that I’ll manage”"
"“We have reduced our Appointment ‘no shows’ by 45%. Additionally, we now don’t need staff taking time out of their day to call the no-shows. QMS Appointment booking has helped us to manage our patient flow which has surpassed all expectations”. – Australian Healthcare"
"“We found that QMS Concierge helped our staff manage students within our service centre better than our traditional kiosk system. We extended the use of QMS to now manage our Course Decision days when we process over 1,000 potential students within four hours”. – Australian University"
"“All you need is an internet connection, Hague Australia managed everything else. There was no software to install, licenses or even support agreements to worry about. Would I recommend Hague Australia & QMS? Yes, without a doubt” – Australian University"
"“QLess has allowed us to reduce average wait times by 9 minutes and improve our average processing times by 46% saving us more than $7M annually” – Global telecom retailer"