Student Service Centre Interactions are changing

Student Service Centre Interactions are changing

Hague QMS Student Management (called initially Queue Management) is a great way to improve the student experience at University and TAFE service centres. It allows students to join a virtual queue from anywhere, so they don’t have to waste time waiting in line. They can check their wait time in real-time and even receive notifications when they are about to be served. This gives students the freedom to do whatever they want while they wait, such as studying, getting a coffee, or socializing with friends.

Students can interact with your student services via:

  • Face-to-face Walk-in service
  • Telephone call-back
  • Virtual interactions using Teams, Zoom or Google Meet
  • Mobile SMS
  • Your website
  • Your business app
  • QR Codes
  • Kiosks or iPads/tablets throughout campus
  • Concierge.  Bring additional members of staff to serve at busier times!
  • Appointment Booking

Hague QMS also benefits service centre staff. By reducing wait times and improving the student experience, Hague QMS can help to reduce staff stress and improve morale. Additionally, Hague QMS provides valuable data and insights that can be used to improve the efficiency of service centres.

Benefits for your University or TAFE:

  • Cloud-based service so minimal input is required from IT teams.
  • Setup and ‘go live’ within four weeks.
  • Interactions with your Student CRM or Knowledge Base
  • Real-time Student Feedback which links to the original transaction
  • Total control over all services and student communications, whether SMS, WhatsApp, email, or visual Monitors throughout the service centre.
  • One cost per annum for unlimited usage, software updates, online, telephone and email support
  • A student can use a mobile app to join the queue for academic advising. They can then track their progress in the queue and receive a notification when they are next in line.
  • A student can use an online portal to join the queue for financial aid. They can then track their progress in the queue and receive a notification when they are next in line to speak with a financial aid counsellor.
  • A student can use a kiosk in the registration office to join the queue for registration. They can then track their progress in the queue and receive a notification when they are next in line to register for classes.

Overall, interactive student management is a promising new approach to student management that has the potential to improve communication, engagement, personalization, and efficiency.

Here are some of the specific benefits of Hague QMS Student Management:

  • Reduced wait times for students: Students can join a virtual queue from anywhere, so they don’t have to waste time waiting in line. They can check their wait time in real-time and receive notifications when they are about to be served or, if they wish, push themselves back to be seen later.
  • Interactive messaging: Hague QMS includes full interactive two-way messaging to/from students to your advisors.
  • Improved student experience: Students are free to do whatever they want while they wait, such as studying, getting a coffee, or socializing with friends. This leads to a more positive and satisfying student experience.
  • Reduced stress and improved morale for staff: Hague QMS can help to reduce staff stress and improve morale by reducing wait times and improving the student experience.
  • Valuable data and insights: Hague QMS provides useful data and insights that can be used to improve the efficiency of service centres. For example, staff can use this data to identify peak times and areas where more staff resources are needed.
  • Realtime Student Feedback:  No need for a student to use a Feedback Kiosk on their way out of the service centre as they will receive an SMS with a link to a short Feedback form that you manage.  We link this FeedBack form to the service and so now, you have a true picture of service times and what the student thought of the service provided.
  • Dynamic link to Student CRM:  Straight out of the box, we can link Hgaue QMS to your Microsoft Dynamics, SalesForce or Oracle system.  The best bit, this is free!

Hague QMS Student Management is a great way to improve the student experience and the efficiency of university service centres.

Why not Contact Us to discuss your University or TAFE Student Service area and how Hague QMS can benefit your business?

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Tagged Services: Queue Management Concierge Management Appointment Booking Touchscreen Kiosks