Customer Feedback Solution

Hague Australia understands the invaluable role that customer opinions play in shaping your services. Our Customer Feedback Solutions are designed to empower your business with actionable insights, create customer loyalty, and drive continuous improvement.

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Customer Feedback solutions have never been as important as they are today. Ask any business what their key drivers and they are will tell you; positive feedback is imperative. The questions raised; how to achieve better customer & student feedback?

With traditional Customer & Student Queue Management solutions, once the service is complete, your customers or students leave the service centre and occasionally, you will receive feedback however, the chance is, only if they receive a really bad experience. Invariably, these types of legacy solutions will require your customers or students to use touchscreen kiosks and select a happy or sad face; that’s not telling you anything.

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"At Hague, we understand that customer feedback is an essential aspect success in the business world. It is not merely about listening to customers; it's about understanding, adapting, and thriving in the ever-evolving landscape."

Simon Hayward, COO

With the Hague Queue Management solution, you can ask your customers & students for feedback in a real-time SMS exchange. Once they have finished being served, Hague Queue Management can automatically send an SMS asking what they thought of their experience. Staff members don’t have to do anything and the questions asked can be changed by your marketing team.

Having real-time feedback can prove invaluable to service centre managers and directors in their quest to create a better experience for customers & students alike.

Click here for more information about our customer feedback solutions.

All you need is an internet connection, Hague Australia managed everything else. There was no software to install, licenses or even support agreements to worry about. Would I recommend Hague Australia & QMS? Yes, without a doubt

Australian University

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Frequently asked questions

Customer feedback is a strategy designed to collect, analyse, and act upon customer opinions about products or services. They are crucial for businesses to understand customer satisfaction, identify areas for improvement, and enhance overall performance.

These solutions utilize various methods, to gather feedback from customers. The collected data is then analysed to extract insights, trends, and information, enabling businesses to make informed decisions and improvements.

The customer feedback form can be changed or modified by your business at any time. You can ask single, multiple-choice or matrix questions; the choice is yours.

– The feedback survey is sent automatically after the customer service has finished. No need for staff to do anything.
– Customers can complete the feedback form any time they want.
– Customer feedback data can be analysed or exported to a third-party reporting solution.
– Feedback has been shown to improve the customer, student, or patient experience.

Whether you operate in education, retail, hospitality, technology, or any other sector, understanding and responding to customer feedback is universally beneficial.

Enquire about Customer Feedback Solution

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Customer Feedback Solution

Meet the Team

Simon Hayward, COO

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