Customer Feedback solutions have never been as important as they are today. Ask any business what are their key drivers and they will tell you; positive feedback is imperative. The questions raised; how to achieve better customer & student feedback?
With traditional Customer & Student Queue Management solutions, once the service is complete, your customers or students leave the service centre and occasionally, you will receive feedback however, the chance is, only if they receive a really bad experience. Invariably, these types of legacy solutions will require your customers or students to use touchscreen kiosks and select a happy or sad face; that’s not telling you anything.
With the Hague Queue Management solution, you can ask your customers & students for feedback in a real-time SMS exchange. Once they have finished being served, Hague Queue Management can automatically send an SMS asking what they thought of their experience. Staff members don’t have to do anything and the questions asked can be changed by your marketing team.
Having real-time feedback can prove invaluable to service centre managers and directors in their quest to create a better experience for customers & students alike.
""I really appreciate your team’s flexibility. It’s amazing service; three weeks to deploy Hague QMS for our Student Service Centre is incredible. I think you have ruined me for future projects that I’ll manage”"
"“We have reduced our Appointment ‘no shows’ by 45%. Additionally, we now don’t need staff taking time out of their day to call the no-shows. QMS Appointment booking has helped us to manage our patient flow which has surpassed all expectations”. – Australian Healthcare"
"“We found that QMS Concierge helped our staff manage students within our service centre better than our traditional kiosk system. We extended the use of QMS to now manage our Course Decision days when we process over 1,000 potential students within four hours”. – Australian University"
"“All you need is an internet connection, Hague Australia managed everything else. There was no software to install, licenses or even support agreements to worry about. Would I recommend Hague Australia & QMS? Yes, without a doubt” – Australian University"
"“QLess has allowed us to reduce average wait times by 9 minutes and improve our average processing times by 46% saving us more than $7M annually” – Global telecom retailer"