Patient Management for Healthcare

Patient MangementHague QMS Patient Management for Healthcare is helping patients manage their wait time and interaction at GP Surgeries, Dental, and other healthcare providers.


Patient Management for Healthcare lets patients book an appointment or join a virtual queue using their mobile phone, your website or clinic kiosk.  Patients are then free to get a coffee, carry on with their shopping or, generally do what they want.  Hague QMS Patient Queue Management will keep the patient updated on their expected wait time and when ready, automatically call them forward for service.

Additionally, at busier times why not deploy clinicians and reception staff with iPad’s or tablets and use Hague QMS Concierge?  The health centre service model is definitely changing.

Hague QMS reduces patient wait times, boosts staff productivity

Hague QMS Patient Queue Management has helped hundreds of healthcare providers offer a superior patient experience.

From Outpatient Departments to GP surgeries, Pharmacy and Pathology, Hague QMS is helping healthcare providers improve their patient experience by changing the way that the patient was traditionally managed.

Patients don’t want to wait in a waiting area.  Most modern hospitals have cafes, restaurants and even shops…why not let the patients use these spaces.  Don’t worry, Hague QMS will manage the patient wait and pre-call the patient to ensure they are in the right place at the right time.  Remove the burden of managing patients from healthcare professionals.

If your patients haven’t got their mobile phones, no problem as they can use one of the many touch-screen kiosks to check-in.


Hague QMS Monitor is a visual indicator located in Cafe’s and waiting areas

Understanding why your patients come to your healthcare service is only part of the story; understanding what they experienced is a completely different matter.  With Hague QMS, patients receive a real-time SMS to their mobile phone in which, they can provide feedback on the service they received.  Improving what you do today is the real key to the patient experience.

Hague QMS is Cloud-based patient management and patient queue management solution.  Being Cloud-based ensures that there are no large-scale projects with hundreds of days of consultancy; in fact, most Hague QMS projects can go live four weeks from the date of order.

Hague QMS Patient Queue Management is available today in Australia & New Zealand with local knowledge and support.


“When we launched Hague QMS, our satisfaction rate was incredible. Over 95% of our patients reported that they love the new system. We have fundamentally changed how we deliver care.” – Medical Group

With Hague QMS Patient Queue Management, you can quickly start seeing the benefits:

  • Real-time Appointment Booking and interactive SMS queue management across all your healthcare centres
  • Health centre kiosk and health professional concierge using the free Concierge App
  • Integrate QLess into your healthcare website (free of charge)
  • Real-time patient feedback
  • Integrate into Patient records 
  • Free API’s (interfaces to and from Hague QMS)
  • No large capital cost and four weeks from order to go-live

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