Appointment Booking – the new ‘norm’ for Queue Management solutions.
Ask anyone today and they will all same the same thing, “oh I’m just too busy” … Why not give your customers, students or patients an option to take control of the limited time available?
We all know the feeling of wasting our time in a service centre, GP surgery or outpatient department. What is promised as exceptional service never quite matches that expectation?
Let us face it, using a touch-screen kiosk, taking a ticket and waiting isn’t a customer, student or patient experience that any of us want?
Take it one step further, many queue management systems have standalone Appointment Booking solutions which are all well and good however if there is no way to communicate with your customers, students or patients if their appointment is running late, what’s the point?
Mis or non-communications leads to frustration as customers will be sat there with their kiosk ticket in hand just wishing the LCD monitor to call their number.
Customer, Student and Patient experience had to change!
Hague Australia Queue Management allows your customers, students or patients to view real-time service data from their mobile phone or your web site. They can then book their place in a virtual line. Additionally, they can select a date and time that is convenient to them.
The difference with Hague Australia Appointment Booking, Appointment Booking works in conjunction with walk-ins. If the staff member or clinician is running late or their previous appointment overruns, no worries as Hague Australia Queue Management will automatically inform all future appointments.
Hague Australia Queue Management will always ensure that the customer, student or patient who has booked an appointment goes to the front of the queue at their allotted appointment time…no more sitting, waiting and wishing!
Benefits of Hague Australia Queue Management:
Customers can book an appointment on your web site, your business App or SMS
Customers book appointments on specified dates and times with named staff or clinicians
Customers get email and SMS confirmation with the ability to cancel or change their appointment
Customers get an SMS reminder before their appointment
No more double-booking appointment slots
As the Appointment approaches, Hague Australia Queue Management automatically places the customer in the virtual queue.
Hague Australia Queue Management automatically updates all Appointment holders if the Clinician or Staff Member is running late.
Appointment Booking offers bi-directional communication connecting your staff with customers.
If your business uses Office 365, Hague Australia Queue Management Appointment Booking can be integrated. Having this link ensures that Staff does not have to manage multiple calendars, they can simply use their Office 365 Calendar. Any changes will be reflected in Hague Australia Queue Management Appointment Booking Calendar.
Resources (Counter Staff) can create a schedule as to when they are available to accept appointments. If the resource has a pre-booked appointment (internal meeting for example), the time will be blocked out within Hague Australia Queue Management Appointment Booking. At no time is any pre-booked appointments or meeting displayed in Hague Australia Queue Management Appointment Booking.
Hague Australia Appointment Booking is powered by QLess
""I really appreciate your team’s flexibility. It’s amazing service; three weeks to deploy QLess for our Student Service Centre is incredible. I think you have ruined me for future projects that I’ll manage”"
"“We have reduced our Appointment ‘no shows’ by 45%. Additionally, we now don’t need staff taking time out of their day to call the no-shows. QLess Appointment booking has helped us to manage our patient flow which has surpassed all expectations”. – Australian Healthcare"
"“We found that QLess Concierge helped our staff manage students within our service centre better than our traditional kiosk system. We extended the use of QLess to now manage our Course Decision days when we process over 1,000 potential students within four hours”. – Australian University"
"“All you need is an internet connection, Hague Australia managed everything else. There was no software to install, licenses or even support agreements to worry about. Would I recommend Hague Australia & QLess? Yes, without a doubt” – Australian University"
"“QLess has allowed us to reduce average wait times by 9 minutes and improve our average processing times by 46% saving us more than $7M annually” – Global telecom retailer"