Today’s customer, student queue management or patient experience solutions are no longer about touch-screen kiosks, paper tickets, and those annoying automated announcements. Technology has moved on allowing us to manage customers, students and patients in new and dynamic ways.
No longer does a customer, student or patient be forced to interact with a touch-screen….let’s make the first point of contact a human!
Hague Australia Concierge solution is free to download Concierge App that allows members of staff to ‘meet & greet’ customers, students or patients as they enter your service centre of a healthcare clinic. Having that initial ‘human’ contact has been proven to improve the customer experience.
Customer, Student and Patient experience had to change!
A staff member using the Hague Australia Queue Management Concierge solution can answer any questions the customer, student or patients have and if required, place them into a virtual queue. If not convenient for the Concierge can book an appointment for another day using Appointment Booking.
If the inquiry can be answered, there is no need to put them in a queue, therefore, reducing the workload on your counter staff…not to mention the improvement in the customer experience.
Concierge Queue Management can be used during normal trading periods such as event evenings, Orientation Week or Course Enrollment Days.
Use Concierge Queue Management wherever and whenever you want within your business. No longer restricted to outdated hardware.
Benefits of Hague Australia Concierge:
Concierge is free to use anytime, anywhere with Hague Australia as it is included in the price of Queue Management.
Using the Concierge App, you can deploy more staff at busier times.
""I really appreciate your team’s flexibility. It’s amazing service; three weeks to deploy Hague QMS for our Student Service Centre is incredible. I think you have ruined me for future projects that I’ll manage”"
"“We have reduced our Appointment ‘no shows’ by 45%. Additionally, we now don’t need staff taking time out of their day to call the no-shows. QMS Appointment booking has helped us to manage our patient flow which has surpassed all expectations”. – Australian Healthcare"
"“We found that QMS Concierge helped our staff manage students within our service centre better than our traditional kiosk system. We extended the use of QMS to now manage our Course Decision days when we process over 1,000 potential students within four hours”. – Australian University"
"“All you need is an internet connection, Hague Australia managed everything else. There was no software to install, licenses or even support agreements to worry about. Would I recommend Hague Australia & QMS? Yes, without a doubt” – Australian University"
"“QLess has allowed us to reduce average wait times by 9 minutes and improve our average processing times by 46% saving us more than $7M annually” – Global telecom retailer"