Customer Queue Management

Queue Management allows your customers (whether they be customers in your service centres, students within your student services or patients within your healthcare clinic) to view real-time service data, book an appointment or join a virtual queue using their mobile phone, online via your website, at the site by talking to the Concierge or even self-help via a touch-screen kiosk.

Once joined, they are free to do what they want.  Hague Australia Queue Management will keep them informed of their wait time and automatically call them back when it’s their turn to be served.  Gone are the days of ‘take a ticket & wait” and those tinny voice announcements “customer 123 to counter 2.

Now for the best bit…

There are no large upfront investments or elongated projects.  Hague Queue Management includes unlimited users, all software, professional services, software & help desk support, all future software upgrades and access to the latest customer queue management solution available today.  No more user licenses, servers or support contracts to manage.

Hague Australia Queue Management is based on Amazon Web Services in Australia and so all data is secure and kept onshore.

As the industry leader, worldwide, Hague Australia equip organisations large and small with flexible solutions that provide absolute control over scheduling customers, students or patients visits.

Deployed in Education, Government, Healthcare, Retail & Financial Services in Australia and around the world.

Customer Queue Management
Customer Queue Management

Benefits of Queue Management

You can quickly start seeing the benefits:

Real-time queue management across all your service centres, campuses or healthcare facilities

Interactive SMS and Appointment Booking via mobile phone, App, Concierge tablet , iPad kiosk or web site

Free to integrate to third-party CRM and customer databases

Reduced no-shows and cancellations

Increase Customer Feedback by over 90% providing valuable insights to the customer service you are providing

Option of free-standing touch screen kiosks

Real-time management reporting.

Used in over 60 locations in Australia and 1,000’s worldwide

Concierge and consumer App for iPhone and Android are free

QLess’ patented technology eliminates waiting in line by letting people join a mobile queue or book an appointment from their mobile phones, tablet, or website.  QLess does not demand that customers, students or patients need to wait in a cramped waiting area; they are free to get a coffee, catch up on the latest tweet safe in the knowledge that QLess will let them know when it is their turn to be seen.

Customer Queue Management
Customer Queue Management

QLess Mobile Queue Management is highly interactive. It goes far beyond simply sending a single text message when you are ready to serve the next person in line. QLess allows them to check wait times, select queues, join queues, move queues, request on-demand status updates to find out their spot in line and their forecast wait time, leave the line, re-join the line, and switch back and forth between text messages and phone calls. No other queue management system can offer this facility.

Hague Australia Queue Management is powered by QLess

What our customers think of Hague Australia Queue Management

“QLess has allowed us to reduce average wait times by 9 minutes and improve our average processing times by 46% saving us more than $7M annually” – Global telecom retailer

“All you need is an internet connection, Hague Australia managed everything else.  There was no software to install or licenses to worry about” – Australian University

“We extended the use of QLess to now manage our Course Decision days when we process over 1,000 potential students within four hours”. – Australian University

“We have reduced our Appointment ‘no shows’ by 45%.  QLess Appointment booking has helped us to manage our patient flow which has surpassed all expectations”. – Australian Healthcare

Customer Queue Management

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