Concierge

Hague Australia Sponsors National Local Government Customer Service Network

It really does sound a mouthful when you say it out loud ‘NLGCSN’ however when it comes down to it, NLGCSN  is exactly what it sounds like!  The National Local Government Customer Service Network is one of the longest established networks of Council professionals in Australia today. ...

QLess Queue Management in Business

QLess Queue Management in Business

Queue Management today has a whole new meaning. There is no doubt that we are living in unprecedented times. Businesses need to modify the way they operate in order they can survive. During the pandemic, social distancing is required to help stop the spread of this virus and to ensure everyone is ke...

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QLess Customer Experience whilst Socialing Distancing

QLess Customer Experience whilst Socialing Distancing

We all remember the world before the COVID-19 pandemic. Crowded trains, busy roads, waiting in line for a table at our favourite restaurant, waiting in line to pay for our groceries and generally waiting for service. How the world has changed! When restrictions are lifted, things will go back to nor...

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Social Distance on Campus using QLess

Social Distance on Campus using QLess

Students must social distance on campus when TAFE’s & Universities start to open.  This is easier said than done however, we want to share a few tips on how QLess can help. It’s almost that time of year again when TAFE and University students head back to campuses across the country. Th...

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Top Ranking Australian University deploys QLess to Improve the Student Experience

Top Ranking Australian University deploys QLess to Improve the Student Experience

  Overview Around the world, students are united in the shared experience of standing in long lines within the student service centre. Such waits were not uncommon at a top-ranking university in Australia until in January 2018, they implemented QLess. Digital queuing technology allows their stu...

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QLess Student Queue Management hits a new high

QLess Student Queue Management hits a new high

Hague Australia the exclusive partner of QLess Student Queue Management in Australia & New Zealand is pleased to announce another leading Australian University is deploying QLess Queue Management. The number of companies using QLess continues to grow and it’s easy to see why.  QLess Queu...

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QLess Student Queue Management furthers expansion in the University sector

QLess Student Queue Management furthers expansion in the University sector

Student Queue Management has long alluded many Australian Universities; until now. Hague Australia has a long-term exclusive partnership with QLess to provide Student Queue Management in Australia and New Zealand.  This partnership has moved from strength to strength and as a direct result, Hagu...

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The true meaning of customer service queue management

The true meaning of customer service queue management

Think you know customer service queue management? The phrase customer service and queue management have different meaning depending on who you are talking to.  Take for example, when speaking to a CEO about queue management, they automatically think about CX (customer experience) and about the impr...

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QLess within Council Services

QLess within Council Services

Hague Australia is delighted to announce a new market has opened for QLess ‘ virtual’ customer queue management solution with a significant business win with a major Council within Victoria. The Council is extremely progressive in its outlook and as a result, they decided that having a kiosk and...

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Hague Australia & QLess win NSW Council Service Centre

Hague Australia & QLess win NSW Council Service Centre

Hague Australia has once again been successful within the Australian Council network by winning another leading Australian Council.  The project is to deploy QLess Queue Management into two of the leading NSW Council service centres in which, their customers can join a virtual queue by using thei...

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