customer feedback

Using Technology to improve business efficiency within Student Service Centres

If you want to improve business efficiency within your Student Service Centre or, improve interactions with your students (better known as the Student Experience), several things can be done.  Technology will help; however, it’s how you use the technology that will bring the biggest benefit. “W...

Student Service Centre Interactions are changing

Student Service Centre Interactions are changing

Hague QMS Student Service Centre Management (called initially Queue Management) is a great way to improve the student experience at University and TAFE service centres. It allows students to join a virtual queue from anywhere, so they don’t have to waste time waiting in line. They can check th...

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Council Queue Management; It’s now all about the Customer Experience

Council Queue Management; It’s now all about the Customer Experience

Council Queue Management as it used to be known has evolved.  Council Queue Management is no more; It’s now all about the Customer Experience. Council Service Centres can be tricky to manage because, as Rate Payers, we all want our questions answered in an efficient manner; We no longer want ...

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Hague Australia sponsors HOSA 2023

Hague Australia sponsors HOSA 2023

Hague Australia is thrilled to announce our continued support as a major sponsor of the Heads of Student Administration (HOSA) event in 2023. As an organization dedicated to promoting excellence and leadership, HOSA plays a vital role in recognizing the invaluable contributions made by student and a...

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Student Queue Management is changing for the better!

Student Queue Management is changing for the better!

With Hague Australia Student Queue Management, you can say goodbye to the old-fashioned “take a ticket, sit and wait” approach. Our interactive system allows your students to join a virtual queue and have the freedom to do whatever they want while waiting. Beyond just notifications Hague...

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Queue systems vs Customer Experience

Queue systems vs Customer Experience

Queue systems have stayed the same for many years however, over the past few years, they had to change. Queue systems are best suited for customer and student services as they aid in effectively managing the flow of information between users. They provide added convenience, and efficiency and they w...

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Understanding the Student Journey to Success Symposium

Understanding the Student Journey to Success Symposium

Within the Australian higher Education market, forward-thinking Universities focus heavily on not only the student experience but also, student welfare. Student welfare is key to retaining students and ensuring each student can progress from accepting their offer to completing exams and beyond.  T...

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Hague Australia and Unicard partnership

Hague Australia and Unicard partnership

Today Hague Australia is pleased to announce that they have reached an agreement that Hague Australia is to be a reseller of the leading Security Identification software solution from UniCard called identityONE. Already successful partnership of Hague Group and Unicard, this new agreement extends th...

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Hague Australia supporting HOSA

Hague Australia supporting HOSA

Hague Australia is again delighted to be a major sponsor of Heads of Student Administration (HOSA).   HOSA promotes excellence and leadership in the areas of student and academic administration services. HOSA provides a range of activities and services for its members and the higher education commu...

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Queue Management Systems: When, Where, Why and How?

Queue Management Systems: When, Where, Why and How?

You know that feeling of standing around or sitting in a waiting area just wasting time; let’s face it, we have all been there.  To queue isn’t new, it has been around for as long as there has been Customer Service. Lining up for movie tickets or a self-serve checkout; being on hold while c...

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