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Student Service Centre interactions are changing

Student Service Centres are changing and Hague QMS Student Management (called initially Queue Management) is a great way to improve the student experience at University and TAFE service centres. It allows students to join a virtual queue from anywhere, so they don’t have to waste time waiting ...

Council Queue Management; It’s now all about the Customer Experience

Council Queue Management; It’s now all about the Customer Experience

Council Queue Management as it used to be known has evolved.  Queue Management is no more; It’s now all about the Customer Experience. Council Service Centres can be tricky to manage because, as Rate Payers, we all want our questions answered in an efficient manner; We no longer want to wait ...

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Hague Australia sponsors HOSA 2023

Hague Australia sponsors HOSA 2023

Hague Australia is thrilled to announce our continued support as a major sponsor of the Heads of Student Administration (HOSA) event in 2023. As an organization dedicated to promoting excellence and leadership, HOSA plays a vital role in recognizing the invaluable contributions made by student and a...

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Student Queue Management is changing for the better!

Student Queue Management is changing for the better!

Effortlessly manage student flow With Hague Australia Student Queue Management, you can say goodbye to the old-fashioned “take a ticket, sit and wait” approach. Our interactive system allows your students to join a virtual queue and have the freedom to do whatever they want while waiting...

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Queue systems vs Customer Experience

Queue systems vs Customer Experience

Queue systems have stayed the same for many years however, over the past few years, they had to change. Queue systems are best suited for customer and student services as they aid in effectively managing the flow of information between users. They provide added convenience, and efficiency and they w...

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Understanding the Student Journey to Success Symposium

Understanding the Student Journey to Success Symposium

Within the Australian higher Education market, forward-thinking Universities focus heavily on not only the student experience but also, student welfare. Student welfare is key to retaining students and ensuring each student can progress from accepting their offer to completing exams and beyond.  T...

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Hague Australia supporting HOSA

Hague Australia supporting HOSA

Hague Australia is again delighted to be a major sponsor of Heads of Student Administration (HOSA).   HOSA promotes excellence and leadership in the areas of student and academic administration services. HOSA provides a range of activities and services for its members and the higher education commu...

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Queue Management Systems: When, Where, Why and How?

Queue Management Systems: When, Where, Why and How?

You know that feeling of standing around or sitting in a waiting area just wasting time; let’s face it, we have all been there.  To queue isn’t new, it has been around for as long as there has been Customer Service. Lining up for movie tickets or a self-serve checkout; being on hold while c...

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Hague Australia Sponsors NLGCSN

Hague Australia Sponsors NLGCSN

It really does sound a mouthful when you say it out loud ‘NLGCSN’ however when it comes down to it, NLGCSN  is exactly what it sounds like!  The National Local Government Customer Service Network is one of the longest-established networks of Council professionals in Australia today. ...

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Queue Management in Business

Queue Management in Business

Queue Management today has a whole new meaning. There is no doubt that we are living in unprecedented times. Businesses need to modify the way they operate in order they can survive. During the pandemic, social distancing is required to help stop the spread of this virus and to ensure everyone is ke...

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