Think you know customer service queue management? The phrase customer service and queue management have different meaning depending on who you are talking to. Take for example, when speaking to a CEO about queue management, they automatically think about CX (customer experience) and about the impr...
A change had to happen as cheque processing was taking far too long. Conventional cheque processing meant that some businesses had to wait days (and even weeks) for cheques to clear. Understandably, something had to happen because, after all, we live in a digital era. A new process which, allows...
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On 4-15 April 2018 history was made on the Gold Coast, Australia. The Gold Coast 2018 Commonwealth Games (GC2018) welcomed more than 6,600 athletes and team officials from 71 Commonwealth nations and territories to the Gold Coast and event cities Brisbane, Cairns and Townsville, who shared in the c...
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Hague Australia is delighted to announce a new market has opened for Hague QMS ‘ virtual’ customer queue management solution with a significant business win with a major Council within Victoria. The Council is extremely progressive in its outlook and as a result, they decided that having a kiosk...
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Hague Australia is pleased to announce the addition of a new product to our portfolio. Solchar cheque scanning and validation is already proven across the globe with businesses such as Access Bank, PHS Group, DHL and local government agencies reaping the benefits of improved cheque validation...
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Hague Australia has once again been successful within the Australian Council network by winning another leading Australian Council. The project is to deploy Hague QMS Queue Management into two of the leading NSW Council service centres in which, their customers can join a virtual queue by using...
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No one likes to wait in line. Why waste all that time wondering how much longer you’ll be? Let’s face it, we all have better things to do! There are plenty of technical solutions available for businesses to use however, not all solutions deliver the results they promise. Add to this; some ...
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It really does sound a mouthful when you say it out loud ‘NLGCSN’ however when it comes down to it, NLGCSN is exactly what it sounds like! The National Local Government Customer Service Network is one of the longest established networks of Council professionals in Australia today. The N...
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Improving Customer Experience was never easy and then, COVID-19 hit. We all remember the world before the COVID-19 pandemic. Crowded trains, busy roads, waiting in line for a table at our favourite restaurant, waiting in line to pay for our groceries and generally waiting for service. How the world ...
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Hague Australia has been recognised as one of a handful of global printers for their efforts in practising sustainability within the business. The award from Kodak was presented for the use of Kodak Sonora Process Free Plates in their operations as well as demonstrating an ongoing commitment to inve...
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