News

Student Service Centre interactions are changing

Student Service Centres are changing and Hague QMS Student Management (called initially Queue Management) is a great way to improve the student experience at University and TAFE service centres. It allows students to join a virtual queue from anywhere, so they don’t have to waste time waiting ...

Council Queue Management; It’s now all about the Customer Experience

Council Queue Management; It’s now all about the Customer Experience

Council Queue Management as it used to be known has evolved.  Queue Management is no more; It’s now all about the Customer Experience. Council Service Centres can be tricky to manage because, as Rate Payers, we all want our questions answered in an efficient manner; We no longer want to wait ...

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Hague Australia sponsors HOSA 2023

Hague Australia sponsors HOSA 2023

Hague Australia is thrilled to announce our continued support as a major sponsor of the Heads of Student Administration (HOSA) event in 2023. As an organization dedicated to promoting excellence and leadership, HOSA plays a vital role in recognizing the invaluable contributions made by student and a...

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Student Queue Management is changing for the better!

Student Queue Management is changing for the better!

Effortlessly manage student flow With Hague Australia Student Queue Management, you can say goodbye to the old-fashioned “take a ticket, sit and wait” approach. Our interactive system allows your students to join a virtual queue and have the freedom to do whatever they want while waiting...

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How to improve customer wait time

How to improve customer wait time

Ask anyone in Customer Service and they will tell you that management of customer wait time is difficult to predict. We all know that sometimes we have to wait for service however, it’s not how long we wait which is important, it’s how we wait. Hague QMS allows customers (whether these b...

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Chequebook out of fashion?

Chequebook out of fashion?

Do you still use a Chequebook?  Lots of businesses still do! Did you know that Hague Australia has over 40 years experience of in printing Chequebooks? We are experts in this field and whilst the Australian Government has said that Cheques will no longer be valid after 2030, that still leaves anoth...

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Why is Queue Management important for the overall Customer Experience

Why is Queue Management important for the overall Customer Experience

Understanding the basics of Queue Management will definitely help your business improve the overall Customer Experience. Queue management refers to the process of effectively managing queues or waiting lines, typically in customer-facing settings such as retail stores, banks, hospitals, airports, an...

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Here are 5 actionable ways to improve customer service with technology.

Here are 5 actionable ways to improve customer service with technology.

Customer Service is the lifeblood of any business. You can have the best marketing strategy and a powerful sales team, but without customers, you would have no cash flow and no way to build your business’ success. A rule of thumb says it costs five times as much to create a new customer than i...

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Queue systems vs Customer Experience

Queue systems vs Customer Experience

Queue systems have stayed the same for many years however, over the past few years, they had to change. Queue systems are best suited for customer and student services as they aid in effectively managing the flow of information between users. They provide added convenience, and efficiency and they w...

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Understanding the Student Journey to Success Symposium

Understanding the Student Journey to Success Symposium

Within the Australian higher Education market, forward-thinking Universities focus heavily on not only the student experience but also, student welfare. Student welfare is key to retaining students and ensuring each student can progress from accepting their offer to completing exams and beyond.  T...

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