News

Bespoke hologram labels

What are bespoke hologram labels? Ever since the early 1930’s, sporting goods and fashion items have become more and more collectable.  Everyone wants a memento of their favourite team or fashion brand not only because it’s their passion, but also because these items are an investment…an...

The true meaning of customer service queue management

The true meaning of customer service queue management

Think you know customer service queue management? The phrase customer service and queue management have different meaning depending on who you are talking to.  Take for example, when speaking to a CEO about queue management, they automatically think about CX (customer experience) and about the impr...

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Cheque Processing, the benefits to Charities

Cheque Processing, the benefits to Charities

A change had to happen as cheque processing was taking far too long. Conventional cheque processing meant that some businesses had to wait days (and even weeks) for cheques to clear.  Understandably, something had to happen because, after all, we live in a digital era.  A new process which, allows...

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Hague Australia & Commonwealth Games

Hague Australia & Commonwealth Games

On 4-15 April 2018 history was made on the Gold Coast, Australia. The Gold Coast 2018 Commonwealth Games (GC2018) welcomed more than 6,600 athletes and team officials from 71 Commonwealth nations and territories to the Gold Coast and event cities Brisbane, Cairns and Townsville, who shared in the c...

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QLess within Council Services

QLess within Council Services

Hague Australia is delighted to announce a new market has opened for QLess ‘ virtual’ customer queue management solution with a significant business win with a major Council within Victoria. The Council is extremely progressive in its outlook and as a result, they decided that having a kiosk and...

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Hague Australia launches Solchar Online Cheque Scanning & Validation

Hague Australia launches Solchar Online Cheque Scanning & Validation

Hague Australia is pleased to announce the addition of a new product to our portfolio.  Solchar cheque scanning and validation is already proven across the globe with businesses such as  Access Bank, PHS Group, DHL and local government agencies reaping the benefits of improved cheque validation...

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Hague Australia & QLess win NSW Council Service Centre

Hague Australia & QLess win NSW Council Service Centre

Hague Australia has once again been successful within the Australian Council network by winning another leading Australian Council.  The project is to deploy QLess Queue Management into two of the leading NSW Council service centres in which, their customers can join a virtual queue by using thei...

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Hague Australia & QLess in Australian State Government Agency

Hague Australia & QLess in Australian State Government Agency

No one likes to wait in line.  Why waste all that time wondering how much longer you’ll be?  Let’s face it, we all have better things to do! There are plenty of technical solutions available for businesses to use however, not all solutions deliver the results they promise.  Add to this; some ...

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Hague Australia Sponsors National Local Government Customer Service Network

Hague Australia Sponsors National Local Government Customer Service Network

It really does sound a mouthful when you say it out loud ‘NLGCSN’ however when it comes down to it, NLGCSN  is exactly what it sounds like!  The National Local Government Customer Service Network is one of the longest established networks of Council professionals in Australia today.  The N...

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QLess Customer Experience whilst Socialing Distancing

QLess Customer Experience whilst Socialing Distancing

Improving Customer Experience was never easy and then, COVID-19 hit. We all remember the world before the COVID-19 pandemic. Crowded trains, busy roads, waiting in line for a table at our favourite restaurant, waiting in line to pay for our groceries and generally waiting for service. How the world ...

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