How to improve customer wait time
Ask anyone in Customer Service and they will tell you that management of customer wait time is difficult to predict. We all know that sometimes we have to wait for service however, it’s not how long we wait which is important, it’s how we wait. Hague QMS allows customers (whether these b...
Chequebook out of fashion?
Do you still use a Chequebook? Lots of businesses still do! Did you know that Hague Australia has over 40 years experience of in printing Chequebooks? We are experts in this field and whilst the Australian Government has said that Cheques will no longer be valid after 2030, that still leaves anoth...
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Why is Queue Management important for the overall Customer Experience
Understanding the basics of Queue Management will definitely help your business improve the overall Customer Experience. Queue management refers to the process of effectively managing queues or waiting lines, typically in customer-facing settings such as retail stores, banks, hospitals, airports, an...
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Here are 5 actionable ways to improve customer service with technology.
Customer Service is the lifeblood of any business. You can have the best marketing strategy and a powerful sales team, but without customers, you would have no cash flow and no way to build your business’ success. A rule of thumb says it costs five times as much to create a new customer than i...
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Queue systems vs Customer Experience
Queue systems have stayed the same for many years however, over the past few years, they had to change. Queue systems are best suited for customer and student services as they aid in effectively managing the flow of information between users. They provide added convenience, and efficiency and they w...
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Understanding the Student Journey to Success Symposium
Within the Australian higher Education market, forward-thinking Universities focus heavily on not only the student experience but also, student welfare. Student welfare is key to retaining students and ensuring each student can progress from accepting their offer to completing exams and beyond. T...
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The 4 Benefits of Digital Printing That Every Business Owner Should Know
We live and work in a digital world. What was once done with a pen and paper, is now done with a stylus and e-paper on a tablet. So too, with large-scale printing. While offset printing is still around, digital printing is growing in popularity thanks to ease and cost factors. If you want your [&hel...
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Hague Australia and Unicard partnership
Today Hague Australia is pleased to announce that they have reached an agreement that Hague Australia is to be a reseller of the leading Security Identification software solution from UniCard called identityONE. Already successful partnership of Hague Group and Unicard, this new agreement extends th...
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Hague Australia supporting HOSA
Hague Australia is again delighted to be a major sponsor of Heads of Student Administration (HOSA). HOSA promotes excellence and leadership in the areas of student and academic administration services. HOSA provides a range of activities and services for its members and the higher education commu...
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Why Do Certificates Need To Be Secure?
When students graduate from university or college, it is the culmination of many hard years of studying and effort. It is also something they paid good money for. You want to know that the certificate you present to them at graduation is a verified, official document. The organisation itself needs t...
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