Concierge Management

Explore Hague Australia’s concierge management solutions designed to enhance the customer experience. Streamline services and elevate convenience with our innovative platform- the new way to manage customers or students within your service area.

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Revolutionise How You Manage Your Students and Customers

One way to manage customers or students within a service centre (if you have walk-ins) is to have a concierge at the door. The concierge meets & greets customers or students, and helps with any queries.

At Hague Australia, we understand that different businesses operate differently. Not only do we offer mobile SMS queuing, kiosk and queue management, but we also offer the concierge app- all of which are included within the fixed price.

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Meet the Team

"Working at Hague is very rewarding, as I can see how our solutions create a seamless experience for both employees and clients. It's a commitment to excellence, making every interaction for our clients as productive and convenient as possible."

Michael Anastasoglou, General Manager

Seamlessly Integrate Hague’s Concierge Solution

A staff member using the Hague Australia Queue Management Concierge solution can answer any questions the customer, student, or patients have, and if required place them into a virtual queue. Additionally, the concierge can book an appointment for another day using our Appointment Booking service.

There is no need to download separate apps or licenses as Hague QMS uses a standard web URL- therefore any device will work with the software. Hague QMS has an open license, resulting in no restrictions on when or where you use the service.

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Overall, student and administrative feedback has been highly positive. The situation will improve further as more of our students take advantage of this fantastic new functionality.

Director of Student Services, Top Australian University

blog, queue management|25^th March 2021

Leading Australian University reduces wait times and improves the Student Experience

Overview Improvement in the Student experience is something that all Australian Universities strive for. Achieving this takes improvement in the way Student Service centres operate and leading this change is technology and a new way of thinking. Around the world, students are united in the shared ...

concierge, appointment booking, blog, Concierge, customer feedback, queue management, University|27^th July 2023

Student Queue Management is changing for the better!

With Hague Australia Student Queue Management, you can say goodbye to the old-fashioned “take a ticket, sit and wait” approach. Our interactive system allows your students to join a virtual queue and have the freedom to do whatever they want while waiting. Beyond just notifications Hague...

appointment booking, blog, Concierge, customer feedback, queue management|30^th April 2021

Hague QMS Student Queue Management hits a new high

Hague Australia is pleased to announce another leading Australian University is deploying Hague QMS Student Queue Management. The number of companies using Hague QMS continues to grow and it’s easy to see why. Queue Management is Cloud-based queue management and customer service solution tha...

Frequently asked questions

Property managers, hotel staff, concierge teams, residents, guests, and corporate office administrators are just some of the people who can benefit from using a concierge management solution to improve service efficiency and customer satisfaction.

Set-up is easy as it is included within our QMS software, which is 100% internet enabled, which makes it easy to install as there is no bespoke hardware or specialist equiptment.

Yes, Hague QMS integrates into your existing systems, and can be changed so that it fits with your organisations branding and what functions matter most.

We provide the concierge management as part of our QMS software. Get in touch today for a quote on our service!

Enquire about Concierge Management

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Concierge Management

Revolutionise How You Manage Your Students and Customers

Meet the Team

Michael Anastasoglou, General Manager

Seamlessly Integrate Hague’s Concierge Solution

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