Customer Concierge Management is the new way to manage customers or students within your service area.
At Hague Australia, we understand that different businesses operate differently. Not only do we offer mobile SMS queueing, kiosk, App and queue management through your website, we also offer a Concierge App…all included within the fixed price. Why not download the concierge App from the Apple Store?
Many other companies charge hundreds of thousands of dollars for this type of application, however with QLess from Hague Australia, it is included in the price.
Using the Concierge app, you can deploy more staff at busier times. There are no additional costs for deploying the Concierge App and so, customers will be served faster.
Your Concierge staff will meet and greet customers as they enter your service centre and if able, answer the customer’s questions, therefore, removing the customer from the queue…again, reducing the workload of your service centre staff.
""I really appreciate your team’s flexibility. It’s amazing service; three weeks to deploy QLess for our Student Service Centre is incredible. I think you have ruined me for future projects that I’ll manage”"
"“We have reduced our Appointment ‘no shows’ by 45%. Additionally, we now don’t need staff taking time out of their day to call the no-shows. QLess Appointment booking has helped us to manage our patient flow which has surpassed all expectations”. – Australian Healthcare"
"“We found that QLess Concierge helped our staff manage students within our service centre better than our traditional kiosk system. We extended the use of QLess to now manage our Course Decision days when we process over 1,000 potential students within four hours”. – Australian University"
"“All you need is an internet connection, Hague Australia managed everything else. There was no software to install, licenses or even support agreements to worry about. Would I recommend Hague Australia & QLess? Yes, without a doubt” – Australian University"
"“QLess has allowed us to reduce average wait times by 9 minutes and improve our average processing times by 46% saving us more than $7M annually” – Global telecom retailer"