Hague Australia is again delighted to be a major sponsor of Heads of Student Administration (HOSA). Â HOSA promotes excellence and leadership in the areas of student and academic administration services. HOSA provides a range of activities and services for its members and the higher education commu...
You know that feeling of standing around or sitting in a waiting area just wasting time; let’s face it, we have all been there. To queue isn’t new, it has been around for as long as there has been Customer Service. Lining up for movie tickets or a self-serve checkout; being on hold while c...
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It really does sound a mouthful when you say it out loud ‘NLGCSN’ however when it comes down to it, NLGCSN is exactly what it sounds like! The National Local Government Customer Service Network is one of the longest-established networks of Council professionals in Australia today. Â...
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Queue Management today has a whole new meaning. There is no doubt that we are living in unprecedented times. Businesses need to modify the way they operate in order they can survive. During the pandemic, social distancing is required to help stop the spread of this virus and to ensure everyone is ke...
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Customer Experience; we all remember the world before the COVID-19 pandemic. Crowded trains, busy roads, waiting in line for a table at our favourite restaurant, waiting in line to pay for our groceries and generally waiting for service. How the world has changed! When restrictions are lifted, thing...
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Students must social distance on campus when TAFE’s & Universities start to open. This is easier said than done however, we want to share a few tips on how Hague QMS can help. It’s almost that time of year again when TAFE and University students head back to campuses across the country...
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Hague QMS is installed in another Australian University and instantly improves the overall Student Experience. Overview Around the world, students are united in the shared experience of standing in long lines within the student service centre. Such waits were not uncommon at a top-ranking university...
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Hague Australia is pleased to announce another leading Australian University is deploying Hague QMS Student Queue Management. The number of companies using Hague QMS continues to grow and it’s easy to see why. Queue Management is Cloud-based queue management and customer service solution tha...
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Student Queue Management has long been alluded to by many Australian Universities; until now. Hague Australia is extremely pleased to announce the further expansion of Hague QMS Student Queue Management within Australia with another premier University contracted to Hague Australia and the Hague QMS ...
Read MoreThink you know customer service queue management? The phrase customer service and queue management have different meaning depending on who you are talking to. Take for example, when speaking to a CEO about queue management, they automatically think about CX (customer experience) and about the impr...
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