QLess Customer Experience whilst Socialing Distancing
We all remember the world before the COVID-19 pandemic. Crowded trains, busy roads, waiting in line for a table at our favourite restaurant, waiting in line to pay for our groceries and generally waiting for service. How the world has changed!
When restrictions are lifted, things will go back to normal and we will all be customers who are waiting once again. It does not have to be that way.
Companies have come to understand that waiting in line is not the best form of customer experience. Added to this, social distancing measures; businesses now must adapt in order they not only retain their customer base; they can expand it.
The pandemic has forced businesses to look at a future without waiting lines.
Technology represents the opportunity to improve the customer experience. Customer service technologies, such as messaging services, improved online shopping experiences, and social distancing line management software like a waiting line app, has emerged as a necessity to keep businesses running.
Implementing solutions such as QLess will help improve the customer experience within your business. Retailers, Healthcare, Universities, Financial and Government agencies all use QLess customer experience solution to bring beneficial change to their businesses; and all of this happened before the COVID-19 pandemic.
QLess allows customers, student, or patients to view real-time service data or book an Online Appointment using your business web site, on their mobile phone via interactive SMS, QLess or your Business App. Once they have joined a virtual queue, they are free to do what they want; certainly not wait in crowded waiting areas!
QLess will keep them informed of their actual wait time (not an estimate). QLess manages the virtual queues and lets the customer know when it’s their turn to be seen. After the service, QLess will send a Customer Feedback link. Now you know what your customers think about their customer experience.
QLess has been proven to help businesses with social distancing; added to that, it’s proven to increase the customer experience.
QLess is one part of the picture, additional requirement will also be required within your Service Centres such as additional Signage or floor Vinyls. Hague Australia’s print division will be happy to provide these.