Customer Experience whilst Socialing Distancing
Customer Experience; we all remember the world before the COVID-19 pandemic. Crowded trains, busy roads, waiting in line for a table at our favourite restaurant, waiting in line to pay for our groceries and generally waiting for service. How the world has changed!
When restrictions are lifted, things will go back to normal and we will all be customers who are waiting once again. It does not have to be that way.
Companies have come to understand that waiting in line is not the best form of customer experience. Added to this, are social distancing measures; businesses now must adapt in order they not only retain their customer base; they can expand it.
The pandemic has forced businesses to look at the future without waiting in lines.
Technology represents the opportunity to improve the customer experience. Customer service technologies, such as messaging services, improved online shopping experiences, and social distancing line management software like a waiting line app, has emerged as a necessity to keep businesses running.
Implementing solutions such as Hague QMS will help improve the customer experience within your business. Retailers, Healthcare, Universities, and Financial and Government agencies all use Hague QMS customer experience solutions to bring beneficial change to their businesses; and all of this happened before the COVID-19 pandemic.
Hague QMS allows customers, students, or patients to view real-time service data or book an Online Appointment using your business website, on their mobile phone via interactive SMS, Hague QMS or your Business App. Once they have joined a virtual queue, they are free to do what they want; certainly not wait in crowded waiting areas!
Hague QMS will keep them informed of their actual wait time (not an estimate). Hague QMS manages the virtual queues and lets the customer know when it’s their turn to be seen. In the same way, as your customers/students/patients know their wait time, staff will also know invaluable business statistics such as queue length, service times and KPIs”.
After service, Hague QMS will send a Customer Feedback link. Now you know what your customers think about their customer experience.
Hague QMS has been proven to help businesses with social distancing; added to that, it’s proven to increase the customer experience.
Hague QMS is one part of the picture, additional requirements will also be required within your Service Centres such as additional Signage or floor Vinyl. Hague Australia’s print division will be happy to provide these.
Click Here for more information on Queue Management
Click Here for Student Management within Education
Click Here for Customer Management within Government
If you want to know more about Hague QMS and how it can help improve the customer experience, email us at contact@hagueaustralia.com.au
If you want to understand how COVID-19 impacted retail, click HERE to read a KMPG report
