Hague’s state-of-the-art solutions
Today’s queue management solutions (sometimes called customer or student management), now include integration touchpoints to your CRM or knowledge management solution. With Hague Australia’s Queue Management you can have all essential information in one place, which means you don’t have to worry about rekeying information in different systems. As you can embed Hague Queue Management within your website or business apps, all the appointment booking functionality will have a consistent look and feel to your existing systems.
Take it one step further, you can add features to your website so that customers/students view services on offer and then interact with those services, join a virtual waitlist, or book an appointment.
Other major improvements include click-to-chat, interactive messaging (SMS or WhatsApp), virtual waitlists and virtual meetings where a staff member can be at any of your office locations or, working from home.
To help with efficiencies, Hague Queue Management also includes a staff dashboard in which can view summary information such as the number of appointments that day, the number of customers queueing, corporate intranets and links to your CRM system. With Hague Queue Management, you don’t need a kiosk- however, we recognize that not all customers will carry a mobile phone. If you do require a kiosk, we can reuse your existing equipment or Hague Australia can provide commercial grade 22” touch screens or iPads/Samsung tablets.
For customers who want to wait in the waiting area, Hague Queue Management comes with a free media software platform. The monitor display will show service, wait times, and queue positions. In addition, your marketing team can add any material required at any point.
Hague Australia’s queue management system requires a one-off set-up fee for hosting, configuration, building and online training. After that, there is an annual subscription that includes all the modules, services, local and international support, help desk and all future upgrades. Hague Queue Management is 100% internet-enabled which means no software to install, no costly bespoke hardware, no lengthy technical projects, and no large upfront capital costs. We can implement Hague Queue Management within four weeks of the order going live.
