Queue Management

Discover Hague Australia's advanced Queue Management System, designed to streamline the management of customers, students, or patients with ease and efficiency. Our innovative virtual system takes queue management to the next level, empowering users to interact with the system and take control of their experience for a smoother, more personalized journey.

Call us

Get a quote

Why is Queue Management Important?

Hague Queue Management enables customers, students, and patients to join an interactive virtual queue that provides real-time updates on services on offer and wait times, giving them greater control over their schedules.

This service goes beyond traditional notifications like text messages or phone calls. Users can use their mobile or, your website to:

Check wait times.
Select from available services.
Join a virtual queue.
Book appointments.
Request on-demand status updates.

Access is seamless through your website, business app, or mobile devices. Alternatively, users can engage by scanning a QR code speaking with an on-site concierge, a touchscreen kiosk or directly with your advisors—all included at no extra cost in the annual subscription.

The real-time appointment booking module integrates effortlessly with your website or app. At the same time, our customer feedback solution allows you to gather valuable insights via a link provided after each service interaction.

Hague Queue Management transforms waiting into a flexible, user-friendly experience for everyone.

Get in Touch

Modern Queue Management Solutions Made Simple

Today’s queue management systems, often referred to as customer or student management solutions, now integrate seamlessly with CRM and knowledge management platforms. With Hague Australia’s Queue Management, all essential information is consolidated in one place, eliminating the need for rekeying data into multiple systems. Fully embeddable within your website or business apps, our solution ensures a consistent look and feel across all appointment booking functionality.

Meet the Team

"As businesses continue to prioritize efficiency and customer satisfaction, virtual queue management becomes an valuable tool for achieving these objectives. At Hague Australia, we strive to be constantly seeking to provide innovative solutions that improve businesses and their services to their customers."

Mike Wheble, Managing Director

Hague Australia’s state-of-the-art Queue Management System

Customer Interaction and Booking

Enhance your website with features that allow customers or students to:

Explore available services.
Interact with those services.
Join a virtual waitlist.
Book appointments effortlessly.

Enhanced Communication Features

Stay connected with advanced tools such as:

Click-to-chat functionality.
Interactive messaging via SMS or WhatsApp.
Virtual waitlists and virtual meeting capabilities.

Your staff can provide these services from any location, whether in the office or working remotely.

Streamlined Staff Operations

Hague Queue Management includes a comprehensive staff dashboard that offers:

Appointment summaries for the day.
Real-time queue monitoring.
Direct links to corporate intranets and CRM systems.

While a kiosk isn’t required, we understand some customers may prefer this option. Hague can repurpose your existing equipment or provide durable 22” commercial-grade touch screens or tablets.

Enhanced Waiting Area Management

For customers or students waiting onsite, Hague Queue Management includes free media software for digital displays. These monitors can show real-time service updates, queue positions, and wait times. Your marketing team can also use this platform to display promotional content as needed.

Cost-Effective and Quick to Implement

Hague Queue Management offers a cost-effective solution with:

A one-time setup fee covering hosting, configuration, and online training.
An annual subscription that includes all modules, support, helpdesk services, and future upgrades.

Our system is 100% internet-enabled, requiring no software installation, costly hardware, or lengthy technical projects. Implementation is fast, with full deployment typically completed within four weeks of your order.

Experience seamless, efficient queue management with Hague Australia—your partner in creating streamlined, customer-focused operations.

Want to understand Queue Management in more detail; click HERE

Meet our team of software professionals to find out more about our expertise.

You may also like...

Appointment Booking

Customer Feedback

Online Appointment Booking

Concierge Queue Management

“We found that QMS Concierge helped our staff manage students within our service centre better than our traditional kiosk system. We extended the use of QMS to now manage our Course Decision days when we process over 1,000 potential students within four hours”

Australian University

concierge, appointment booking, blog, Concierge, customer feedback, customer service, queue management|21^st September 2023

Council Queue Management; It’s now all about the Customer Experience

Council Queue Management as it used to be known has evolved. Council Queue Management is no more; It’s now all about the Customer Experience. Council Service Centres can be tricky to manage because, as Rate Payers, we all want our questions answered in an efficient manner; We no longer want ...

appointment booking, blog, Concierge, customer feedback, queue management|30^th April 2021

Hague QMS Student Queue Management hits a new high

Hague Australia is pleased to announce another leading Australian University is deploying Hague QMS Student Queue Management. The number of companies using Hague QMS continues to grow and it’s easy to see why. Queue Management is Cloud-based queue management and customer service solution tha...

appointment booking, blog, Concierge, customer feedback, queue management|30^th April 2021

Hague QMS Student Queue Management furthers expansion in the University sector

Student Queue Management has long been alluded to by many Australian Universities; until now. Hague Australia is extremely pleased to announce the further expansion of Hague QMS Student Queue Management within Australia with another premier University contracted to Hague Australia and the Hague QMS ...

Frequently asked questions

Queue management software can be used in various industries, including, but not limited to, healthcare, retail, banking, government services, education, and hospitality.

Yes, Hague Australia’s Queue Management system can manage multiple queues and service points simultaneously, allowing for a seamless flow of customers across different services or departments.

Absolutely. Our queue management system can integrate with existing CRM and other business systems to streamline operations and improve data sharing across platforms.

Hague offers customisation options to tailor the system to specific business processes, branding, and customer service requirements.

A Queue Management System (QMS) is designed to manage and streamline the flow of people, information, and processes.

There are many benefits to queue management systems, including:
– Reduced Wait Times: Streamlines service flow, minimising customer wait times
– Improved Customer Satisfaction: Enhances the customer experience with efficient service.
– Increased Efficiency: Optimises staff productivity and resource allocation.
– Data Insights: Provides valuable analytics for better decision-making.
– Flexibility: Supports virtual queuing and multiple service channels

Enquire about Queue Management

We'd like to contact you with offers and information we think may be of interest to you. We promise to respect your privacy and won't give out your details to any third party. Please see our privacy policy and GDPR policy for more information. If you consent to us contacting you for these purposes, please tick the box.