Customer Feedback Solutions

Customer Feedback Solution

At Hague Australia, we understand the critical importance of customer feedback in enhancing your services. Our Feedback Solutions are designed to provide actionable insights, foster customer loyalty, and fuel continuous improvement, helping your business stay ahead in delivering exceptional experiences.

Enhancing Service Experience through Feedback

In today’s competitive landscape, customer and student feedback is more critical than ever. Positive feedback serves as a key success metric and a driver of business growth, while constructive criticism offers valuable insights to improve your services.

Traditionally, feedback has been collected through external review websites. While effective, businesses often miss the opportunity to actively encourage feedback at the right moment. Engaged customers and students can provide glowing reviews that support brand advocacy and create compelling testimonial content for your marketing. Negative feedback, on the other hand, is a powerful tool to identify and address areas for improvement.

Integrated Feedback with Hague QMS

Hague Australia’s Queue Management Solution (QMS) includes a built-in Customer and Student Feedback system that simplifies collecting feedback in real-time. This feature not only helps businesses capture reviews immediately after service but also reduces the burden on operational and management teams.

How It Works:

Automated Feedback Requests:
After the service is completed, Hague QMS can automatically send an SMS to customers or students, inviting them to share their experiences.
Customisable Questions:
Businesses can easily modify the feedback questions to align with specific goals or areas of focus, ensuring relevant and actionable insights.
Real-Time Integration:
Feedback is seamlessly linked to the original transaction, providing a comprehensive view of the customer or student journey, including:
- Customer or student details.
- Service type and wait time.
- Staff member who provided service.
- Duration of service and wrap-up code.
- Real-time feedback for analysis.

By integrating feedback into the service process, Hague QMS helps you uncover actionable insights, enhance service quality, and foster customer and student satisfaction without additional manual effort.

Transform feedback into a powerful tool for continuous improvement and brand advocacy with Hague Australia’s QMS.

Get in Touch

Meet the Team

"At Hague Australia, we understand that customer feedback is an essential aspect of success in the business world. It is not merely about listening to customers; it's about understanding, adapting, and thriving in the ever-evolving landscape."

Mike Wheble, Managing Director

Realtime Feedback

With the Hague Queue Management solution, you can ask your customers & students for feedback solutions via SMS. Once they have finished being served, Hague Queue Management can automatically send an SMS asking what they thought of their experience. The questions can be changed and customised easily, so you know you are getting the feedback you require.

Having recent, real-time feedback can prove invaluable to service centre managers and directors in their goal to create a better experience for customers & students alike.

Click here for more information about our customer feedback solutions.

For more information on Feedback Solutions, have a look at the Queensland Government’s latest blog. Click Here

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Frequently asked questions

Yes it is! The Customer Feedback solution is part of Hague QMS, it can be seamlessly integrated within your existing programs and system.

We prioritize data security and comply with industry standards to ensure your feedback data is protected.

Our real-time analytics feature allows you to see results and insights almost immediately after feedback is submitted, enabling you to take swift action.

The solution is included in our QMS software, so there is no extra hardware you need to purchase. Get in touch today for a quote for your organisation!