Enhancing Service Experience through Feedback
Customer Feedback & Student Feedback Solutions have never been as important as they are today. Ask any business what their key drivers are- positive feedback is imperative and almost always a success metric.
Traditionally, feedback is obtained through customers going to external websites to review services. Whilst this is effective, if your business isn’t putting any emphasis on leaving feedback, you are missing out on getting the most out of your customers. Customers and students can provide good reviews and support brand advocacy, which can be used as testimonial content in your business’ marketing. Less positive reviews can also still be very helpful, as they highlight how you can improve your services and business.
Hague Australia’s QMS (Queue Management Solution) includes a Customer & Student feedback solution, which helps businesses get reviews from customers as soon as the service is implemented. This helps to elevate the workload for operation and management teams.
How it works:
Once the service is complete, your customers or students leave the service area and occasionally, you will receive feedback however, the chance is, only if they receive a bad experience.
With the Hague QMS solution, you can ask your customers or students for feedback in a real-time SMS exchange. Once they have finished being served, Hague QMS can automatically send an SMS asking what they thought of their experience. Staff members don’t have to do anything and the questions asked can be changed by you.
Once the feedback is received, it automatically is applied to the original transaction. Now you have information about which customer/student, what service, how long they waited, who called them forward for service, length of service, wrap-up code, and their real-time feedback.
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