At Hague Australia, we understand that every business is different and that Customer Experience means different things to different virticals. Take, for example, Government Service Centres. Whilst most have been used to a face-to-face customer visit, some Government Customer Service Centres are ...
In this article, we look at how businesses use Hague QMS to improve their customer or student experience. Not only are we going to highlight the improvements that can be made, but we will also show how Hague QMS is used. These use cases will be highlighted in bold. In today’s competitive mar...
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If you want to improve business efficiency within your Student Service Centre or, improve interactions with your students (better known as the Student Experience), several things can be done. Technology will help; however, it’s how you use the technology that will bring the biggest benefit. “W...
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Hague QMS Student Service Centre Management (called initially Queue Management) is a great way to improve the student experience at University and TAFE service centres. It allows students to join a virtual queue from anywhere, so they don’t have to waste time waiting in line. They can check th...
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Council Queue Management as it used to be known has evolved. Council Queue Management is no more; It’s now all about the Customer Experience. Council Service Centres can be tricky to manage because, as Rate Payers, we all want our questions answered in an efficient manner; We no longer want ...
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Hague Australia is thrilled to announce our continued support as a major sponsor of the Heads of Student Administration (HOSA) event in 2023. As an organization dedicated to promoting excellence and leadership, HOSA plays a vital role in recognizing the invaluable contributions made by student and a...
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With Hague Australia Student Queue Management, you can say goodbye to the old-fashioned “take a ticket, sit and wait” approach. Our interactive system allows your students to join a virtual queue and have the freedom to do whatever they want while waiting. Beyond just notifications Hague...
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Queue systems have stayed the same for many years however, over the past few years, they had to change. Queue systems are best suited for customer and student services as they aid in effectively managing the flow of information between users. They provide added convenience, and efficiency and they w...
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Within the Australian higher Education market, forward-thinking Universities focus heavily on not only the student experience but also, student welfare. Student welfare is key to retaining students and ensuring each student can progress from accepting their offer to completing exams and beyond. T...
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Hague Australia is again delighted to be a major sponsor of Heads of Student Administration (HOSA). HOSA promotes excellence and leadership in the areas of student and academic administration services. HOSA provides a range of activities and services for its members and the higher education commu...
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